Why SSO is not working for one portal while it's working on another ?

[Ankita Kolhe]

Hi Community,

SSO is already configured for our test environment. However there is a bug. We have two portals but SSO is working on only one portal & not for another portal. I'm unaware of SSO configurations.

When I'm trying to directly open that portal(where SSO is not working) only able to see header & footer part. Banner section is not visible.

Please find the screenshot below:-

Kindly help me on this.

Thanks,

Ankita

[Sohail Khilji]

@Ankita Kolhe ,

the below links will help !

Refer : 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0862992

https://www.servicenow.com/community/developer-forum/csm-portal-not-redirecting-users-to-sso/m-p/180...

https://www.servicenow.com/community/itsm-forum/sso-not-working-in-service-portal/td-p/483784