Why the installed plugin isn't showing in application picker?

[Shiva prasad t]

I have enabled the universal request plugin to create universal tickets. And, i enabled another plugin ( Universal Request: Advanced Work Assignment ) which will install universal request application in instance.

But, here the thing is the plugin is enabled/installed and not showing in application picker. How can resolve the issue. I need it in the application picker.

[Community Alums]

Hi Shiva,

Universal Requests won't show in the application Scope as it doesn't have a Dedicated scope !!

I have Universal Requests , it doesn't show the application in the application picker whereas it does show for "Universal Request: Reporting ", see below :

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep

[Shiva prasad t]

Hello @Sandeep Dutta 

If you installed only the " universal request " plugin then onlt it shows "universal request: Reporting" as you said. But, if you installed ( Universal Request: Advanced Work Assignment ) this plugin then it will enable universal request. And, also universal request will appear in application picker.

But in my case it's not working in production instance. I enable both the mentioned plugins but the universal request is not showing in application picker.

[Community Alums]

Hi Shiva,

NO!! it won't show "universal request" anyway.

Even if you have installed "Universal Request: Advanced Work Assignment" plugin, then it will show "Universal Request: Advanced Work Assignment" in the application picker but not Universal Request.

See Below:

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep

[Shiva prasad t]

So, if i need universal request application which plugin i need to enable?

[Community Alums]

I think you have already installed it " universal request".