Why the normal change flow is not working after upgrade instance

mania
Tera Contributor

‎04-25-2024 05:10 AM - edited ‎04-25-2024 05:11 AM

Hi,

 

In normal change flow, It is changes one state to another state. 

But we did instance upgrade (Washington DC) after that the normal change flow the state goes to directly to after Assess to Schedule(New, Assess, Authorize, Scheduled, Implement, Review, Closed, Canceled.) not goes to Authorize but before the flow is New, Assess, Authorize, Scheduled, Implement, Review, Closed, Canceled.

 

I need to know why that is happening.

 

Can anyone please suggest on this, It will be useful.

 

Thanks!

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎04-25-2024 05:13 AM

Hi @mania 

 

Greetings!!

 

You may try to repair change plugin and change model plugin once. or check the flow is any new condition has been added in Assess state like low risk?

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Mark Roethof
Tera Patron
Tera Patron

‎04-25-2024 05:15 AM

Hi there,

 

Can you share any details about your Flow/Workflow and also an execution of it?

 

Kind regards,

 

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

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