Why the Total CI Count in Cmdb_Ci and CMDB workspace is not matching

Snow909
Tera Expert

Hello Folks,

 

When Trying to look at the Total CI count in prod , i see a huge difference in CI count.

Total CI on Cmdb workspace and cmdb_ci table. Why is that so and is workspace is pointing to other than cmdb_ci tables.

5 REPLIES 5

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Snow909 

 

Yes, please check the report conditions on WS , it may be differnt what you are having in table level. 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

Can you provide more details 

 

BillyS
Tera Contributor

Hello @Snow909, did you ever get an answer or figure this out?  We have the same question.
cmdb_ci table reports 40% more CIs than the CMDB workspace for us.

Hitoshi Ozawa
Giga Sage
Giga Sage

In all my instances, they are the same. 

Cloned "CMDB Workspace using UI Builder to see the settings. It seems the count in the workspace is based on CIs processed by IRE (Identification and Reconciliation Engine).

HitoshiOzawa_0-1730766445918.png