Why user has no approver_user role can approve/reject by email?

[Akkapolk]

For example: 

I create group (Name = Approver user group).

I create user (Name = Approver User, Email = test@email.com) and add to the group above.

No any role for the group and user above.

I create new change request and click Approval Request button.

Email (subject = Change Request CHGXXXXXXX Approval Request) send from devXXXXX@servicenowdevelopers.com to test@email.com

I can approve/reject by email (test@email.com).

Why user has no approver_user role can approve/reject by email?

[Gundeep Singh · Accepted solution]

Hi ,

Can you check inbound action which is running when you are approving the ticket Update Approval Request  i checked this inbound action which is OOB in this it is not checking if sender has approver role or not if you want you can add the role condition in this inbound action and try.

Mark it correct or Helpful if it works for You.

Regards,

Gundeep Singh

[Akkapolk]

Thank you very much.