Why View rule script is not working ?

Virendra K · ‎06-12-2025

Hi All,

I have created below View rule and put the logs but its not getting trigger. Is my script is correct ?

Please suggest,

Script:

(function overrideView(view, is_list) {

gs.log("VK passed");

var url = gs.action.getGlideURI().getMap(); // I tried with this line

//var url = gs.action.getGlideURI().toString(); // as well as I with this

var sysId = url.get('sys_id');

var catType;

var grChg = new GlideRecord('change_request');

if (grChg.get(sysId)) {

catType = grChg.u_cat_type;

gs.log("VK IF "+ sysId + " "+ catType);

if (catType == 'XECHG') {

gs.log("VK IF Passed");

var GroupMember = new changeMemUtils().checkNotGrMembership('change_XE_groups');

if (GroupMember ) {

gs.log("VK GrMem "+ GroupMember );

answer = 'XEChg_View';

return;

}

Regards,

Virendra

Chaitanya ILCR · ‎06-13-2025

HI @Virendra K

check if there is any unnecessary field populated on the view rule

couple things you can check

override user preferences should be = true
check if any condition is added and remove it
check if any other view rule is overriding your view rule
if you instance is domain separated check if the change record domain that you are opening and view rule are same domain
check if your view rule is overriding other view rule
check any other view rule is acting on and change the order and see

change the gs.log to gs.addErrorMessage or addInfoMessage so that if the view rule runs you'll immediately see the message on the form and you don't have to open the logs to check

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya

View solution in original post

Ankur Bawiskar · ‎06-12-2025

@Virendra K

no log is coming? not even one?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Virendra K · ‎06-13-2025

Hi @Ankur Bawiskar,
Yeah, not a single log is coming. Seems its not getting even getting enter in the scripting part ?

Ankur Bawiskar · ‎06-13-2025

@Virendra K

please try to use gs.info() and see

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Chaitanya ILCR · ‎06-12-2025

Hi @Virendra K ,

you script looks good

just put try catch and see if you see any error

(function overrideView(view, is_list) {
    try {
        gs.log("VK passed");
        var url = gs.action.getGlideURI().getMap(); // I tried with this line
        //var url = gs.action.getGlideURI().toString();  // as well as I with this 
        var sysId = url.get('sys_id');
        var catType;
        var grChg = new GlideRecord('change_request');
        if (grChg.get(sysId)) {
            catType = grChg.u_cat_type;
            gs.log("VK  IF " + sysId + "  " + catType);
            if (catType == 'XECHG') {
                gs.log("VK  IF Passed");
                var GroupMember = new changeMemUtils().checkNotGrMembership('change_XE_groups');
                if (GroupMember) {
                    gs.log("VK GrMem " + GroupMember);
                    answer = 'XEChg_View';
                    return;
                }
            }

        }
    } catch (err) {
        gs.addErrorMessage(err);
		gs.error('VK '+err);
    }

})(view, is_list);

is this script include throwing any error?

new changeMemUtils().checkNotGrMembership('change_XE_groups');

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya