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Why Walk-up Experience Create Interaction?

sheeba5
Tera Contributor

Hi Every One ,

I have configure the walk-up experience in my instance. When I Check-in or schedule an appointment it creates Interaction only. Can we create an appointment record when we check-in in walk-up portal instead of creating an interaction?

 

If not possible, can able to share where the product documentation is  specially mentioned the walk-up experience create only Interaction when we check-in.

 

Thanks.

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