Why would a user not get email notifications?

[Mike Cumbee]

Version:           Eureka

Workflow:     Change Notification, Change Request

I'm still refining my Change Request/Notification Workflows - moved all the code into Run Scripts or Script Includes out of the Business Rules.   In the last bit of testing we found one user in the CM Group was no longer getting notification emails for Approvals.   I looked in the Group (she was present) and then checked her profile settings (enabled) - looks like it should be working.   Next round of testing, she was the Submitter and Approver in addition to being in the CM Group that does final approval.   She got no notifications.

I impersonated her account, submitted a CR and ran it through, the notifications for the submitter came through, and she was included for the Group notifications.   I don't see this with other users, prior to Friday, it did not seem consistent.   My testing indicates when I am the submitter, and another user is the Manager, she gets the CM Approval notifications.

Any ideas?

Message was edited by: Mike Cumbee

[Mike Cumbee]

Pradeep;

It appears that it is ONLY one user who is having this issue - and ONLY when she is conducting the testing!

EDIT:

After conducting further testing - it looks like that setting may actually be the culprit.   As this system is on production and released to the testers, I won't be able to change the setting (you suggested yesterday) until later today to test it.

It's starting to make sense now.   Looks like the person in the Group that completes a task is NOT included in the notifications for the following Approval.

Mike

[Michael Fry1]

Is her email on her User record correct? Is her Notification on User record disabled? Does she get any emails from SN? Can you see in the email log where SN sent an email to her?

[Mike Cumbee]

I checked the Group - and she is still in that group.   I checked her email notification setting - and it is enabled.

The email notifications going to her are not consistent either.   But I can't test right now as another developer is looking into this.

MC