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Integrate ServiceNow with any third-party application

Hello,Build an integration with any third-party application and based on the incident state changes trigger that integration and fetch the status and response body and populate in incident form.Let met me know step by step process to meet this requir...

PK42 by Tera Contributor
  • 1065 Views
  • 7 replies
  • 2 helpfuls

Copy Issue end date to task end date

Hi all ,  I am trying to copy the issue end date to remediation task end date when creating the task if its end date later than issue end date  .I have created the business rule before update but its not working its taking the default duration end da...

Resolved! Flow designer for Sc Task

Can anyone suggest a workflow to handle this scenario: When a catalog item is created, it generates a Request Item (RITM) and a Service Catalog Task (SCTASK). If the SCTASK is closed, the RITM should close automatically. If the SCTASK is skipped, the...

Multiple problem tickets created for P1s and P2s

Hi Team ,  can any one please help me on this issue  Multiple problem tickets created for P1s and P2s . When we resolve a major incident in SNOW, a problem ticket is automatically created. We have noticed in the past 2 problem ticket create 2 problem...

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nameisnani by Mega Sage
  • 1051 Views
  • 5 replies
  • 0 helpfuls

how to completely delete demo data on Self Hosted instance?

Hi, my client hosts Servicenow in its network - self hosted architecture - and configured the related architecture(server, nodes...). Once the instance was ready for use by developers, we realized that the instance comes with demo data. There was no ...

maronis by Mega Guru
  • 2796 Views
  • 4 replies
  • 0 helpfuls

Resolved! Iterate Through Variable Set To Check for Empty Value

Greetings all, Is there an easy way to iterate through the list of Variables within a Variable Set and check if any are empty? Say I have a Variable Set with 10 Variables. I'm looking for a way to iterate through all the Variables within the Variable...

lpruit2 by Mega Sage
  • 3473 Views
  • 4 replies
  • 0 helpfuls

Resolved! Adding the URL reference on Approval Notification

Hello Everyone, I need some suggestions as to how I can add the URL Reference on the Approval Notifications. I tried adding ${URI_REF} but this is not working as expected.  I need to add the reference URL Link of the Change Record where the approver ...

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Sundar akula by Tera Contributor
  • 1904 Views
  • 3 replies
  • 0 helpfuls