FAQ widget in service portal
Dear All, How do I add a FAQ widget in service portal. Please help. Thanks & Regards,Kavya
Forum Posts
Process Bulk data
Hi All, I want to sync the shared mailbox data into custom tables of servicenow. There is a powershell script which pulls the data from exchange server and it's output has all the required data in JSON format. There are around 11K shared mailboxes i...
Add variables to catalog task from multiple catalog items
Hi, Workflow editor made it easy to add variables from multiple catalog items to a single catalog task activity by using the slush bucket, but in flow designer when creating a catalog task you have to select only one catalog item. This makes it diff...
Resolved! Advanced Parsing of Emails for Inbound Email Actions
I have received some great help in the past here in parsing some inbound emails to update certain fields on the user table. The Subject Line of the email looks like this:Security Notification - FirstName LastName - EmployeeNumber - Effective Date - y...
Resolved! How to remove an item from Shopping cart via CartJS for Virtual Agent
I'm working on a presentation to my Manager about adding and removing items to the cart through Virtual agent chat, I can add items but can't seem to remove them. CartJS documentation only lists cart.empty() as the only deleting method but this only ...
Resolved! Incident Count Reporting
I am trying to create a report for the count of incidents an assignment group had at a specific time in the past. For example, if I wanted to know what the count of tickets in the Desktop Team had at 7 AM for the last 5 Mondays. Has anyone had experi...
ICT Tasks being triggered to the respective support groups for action
ICT Tasks being triggered to the respective support groups for action from the MIM Workbench which should not be triggered as workbench has not been rolled out yet. Please disable all these tasks from the backend so these are not generated until the ...
Scripting Help- How to create a custom FD Action to parse JSON
How can we create a custom FD Action to parse a JSON message?We have attempted, but receive an error:Error: Empty JSON string,Detail: Empty JSON string Details:Input: JSON Message as a String Script Step:(function execute(inputs, outputs) { var js...
iCannot read properties of null (reading 'toLowerCase')
Hi,I am getting an error 'Cannot read properties of null (reading 'toLowerCase') on GlideAJAX. Kindly help. GlideAJAX function onChange(control, oldValue, newValue, isLoading) { if (isLoading || newValue == '') { return; } var ci_name =...
Sync photos with AD
I followed the KB article How to import photos from Active Directory (AD) into ServiceNow using an LDAP Import. But it is not pulling in any of the photos. thumbnailPhoto - default was much longer then what shows in the article. glide.ldap.binary_at...
Resolved! How to compress a CSV file in Flow Designer action and then convert to base64?
Hi All, I have a requirement. While submitting a catalog item, I am uploading a CSV file. I need to compress the CSV file in Flow Designer and then convert to base64. How to compress the CSV file in Flow Designer? Thanks in advance!
Knowledge Record Images are not visible to some users having snc_internal role
Hello Team,Recently I have migrated the data for Knowledge and images have also been Migrated along with Knowledge Record.Users with Knowledge Manager Role can able to view the Images. But some users are not able to view the images(Please find the be...
Xanadu - Application/Plugin Update History
Hi All,I am trying to find the table where I can review when Applications and Plugins were manually updated.The App Manager only tracks the last xx updates, I need something that can track all updates for past 6 months, updated by who, when and the p...
Parsing Inbound Email after Yokohama
Is anyone experiencing issues of parsing of name/value pairs for Inbound Email after Yokohama. I am noticing that my incident fields are populating to the name/value pair I had set in my script.
Workspace Form Headers not being shown
Hi,Im struggling to make the Workspace Form Headers appear - In form builder they are shown as hidden and I made sure to uncheck the hidden option and saved, nothing showing up stillNothing shows up below the Title there...This is what I have configu...
