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Resolved! OOB notification not working

Hello All,OOB notification named "Change request state change notification" is not working as expected. Notification was supposed to trigger to requested by when state changes to scheduled or implement or review or canceled. But email is not triggeri...

SM123 by Tera Expert
  • 1138 Views
  • 5 replies
  • 1 helpfuls

EC portal

How to show REQ, RITM and TASK details associated with the request submitted by a user on EC portal for both ITIL and end users?

Nikita50 by Tera Expert
  • 715 Views
  • 6 replies
  • 0 helpfuls

Service Catalogs

For the Hardware Asset Management Return Request Catalog ItemOn the "Return Equipment" Task, sequence 2, the Assigned To field should populate with the Requested For on the RITM upon creation of the Task. There are already Assignment Group mappings b...

ShevangiS by Giga Contributor
  • 504 Views
  • 1 replies
  • 0 helpfuls

Development Instance stuck in hibernating, won't wake up

This has been going for a few days now, where I have a PDI that appears to be stuck hibernating.  After two attempts to wake it up, I get the attached screenshot.  The report link does nothing as the resulting URL is : https://developer.servicenow.co...

benjamincra by Tera Contributor
  • 897 Views
  • 4 replies
  • 0 helpfuls

Auto request creation based on frequency

Hi All, I have a requirement to create a scheduled job to auto create a request based on below frequency. Frequency comes from decision table.. Monthly - 10th day of every monthQuarterly - 1st month of each quarter & 25th day... Eg. - Jan 25th, Apr 2...

Resolved! How to personalize variables values

Hello can someone help to do the conditions of the two variables : Variable name is : "Name or serial number of the old printer", type : Reference (table Printer); Visible if Request type = “Renew a network printer” Display a field allowing multi-cri...

MalikB by Tera Contributor
  • 883 Views
  • 3 replies
  • 3 helpfuls