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Inquiry regard Support team respond SLA

Hi team, Could i know is it a need / mandatory respond SLA for support team or any second level team? Means, when the 1st Level team / SD been assigned the ticket and SLA start, when the agent process to escalate the ticket, will the support team sho...

Mr Han L by Giga Contributor
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Understanding Field Behavior

Hello, I'm trying to have a better understanding of the various "moving pieces" that are involved with defining the behavior of a field on a form and how everything works together. For example, we have a standard/out-of-the-box Caller field on our in...

Resolved! Calling UI script from Client Script is not working

Hi! This is the onChange client script: function onChange(control, oldValue, newValue, isLoading, isTemplate) {var a = new FIG_get_message();a.show_message();    if (isLoading || newValue === '') {      return;   }alert('TEST 1); UI Script: var FIG_a...

Flow formatter chevrons - show/hide

Hello.  I have created chevrons for our Demand form using the Flow Formatters screen. If the State is equal to Rejected then I would like the Rejected chevron to show and the Completed chevron to not show. If the State is anything besides Rejected th...

What is exactly Left Outer Join in Database View

I created two tables in Database View like below here:=> Results returns to me 45,478 records which is normal because it returns matched records and all records in table Resource Aggregate Weekly (raw). Then, I updated the Left Outer value of resourc...

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New help on changing the variable label text.

Hello,I’m using g_form.setLabelOf('Old Phone Number', 'New Phone Number') method to dynamically change the label of a variable. While the label changes successfully on the portal, it doesn't update in the desktop view.  Could someone please help? Tha...