EC portal
How to show REQ, RITM and TASK details associated with the request submitted by a user on EC portal for both ITIL and end users?
Forum Posts
Service Catalogs
For the Hardware Asset Management Return Request Catalog ItemOn the "Return Equipment" Task, sequence 2, the Assigned To field should populate with the Requested For on the RITM upon creation of the Task. There are already Assignment Group mappings b...
Development Instance stuck in hibernating, won't wake up
This has been going for a few days now, where I have a PDI that appears to be stuck hibernating. After two attempts to wake it up, I get the attached screenshot. The report link does nothing as the resulting URL is : https://developer.servicenow.co...
Help showing choices in List Controller (Record Producer) for multi-selection
I have a variable on a Record Producer that needs to be multi-select. To accomplish this, I am using a list collector where the List table is Question Choice (question_choice) and the reference qualifier points to the script include:javascript:...
I want to make fields read only in change request and make editable by some specific groups
we want to make description and short description read only in change request form and make editable by only some of the groups when change moves to Implement state.What is the best way to implement it ?
Auto request creation based on frequency
Hi All, I have a requirement to create a scheduled job to auto create a request based on below frequency. Frequency comes from decision table.. Monthly - 10th day of every monthQuarterly - 1st month of each quarter & 25th day... Eg. - Jan 25th, Apr 2...
ServiceNow Portal Login and Signup Functionality Using a Custom Widget
Hello everyone,I’ve created a custom ServiceNow portal with a login form using a widget. Here’s what I’m trying to achieve:Login Process:Users enter their username and password.The system checks the sys_user table to validate the credentials using a ...
How to Hide Emergency change model from change model landing page?
I want to hide the Emergency Change Model from non-admin users.To achieve this, I selected the Emergency Change Model in the Change Model table and added the users to the "Not Available For" related list, expecting that they would be restricted from ...
Resolved! How to personalize variables values
Hello can someone help to do the conditions of the two variables : Variable name is : "Name or serial number of the old printer", type : Reference (table Printer); Visible if Request type = “Renew a network printer” Display a field allowing multi-cri...
New tab is not visible in the Agent mobile app (Record screen segment)
Hi All, I have created a new Tab in the existing Agent mobile app but its visible in the PDF instance but not in the company instance. Should I do any additional configuration for my company instance? I have created a new tab called "Variable Detai...
Change css or html contents of sp-page-root from the header widget
Hi, I am trying to implement a sidebar. This sidebar needs to only be shown on certain pages (based url parameter id). I need to make space by either adding padding to the page content or by injecting the sidebar html to the page content. What is the...
Resolved! I would like to know the table of data sources for User Experience Analytics.
Dear Expert.I am looking for a data source that I could use to do the following.So I am thinking that the table that is the data source for “User Experience Analytics” could be used. Supplementation.Here is what we would like to doWe want to combine ...
Getting notification for many incidents which were not recently updated (they are resolved or closed
Hi Team , can any one please help me on this issue? I received notification for many incidents which were not recently updated (they are resolved or closed) . I checked in email logs also , email didn't triggered , then how user is getting notificat...
can we Rename "SLA" ?
Hi All, What happen if we rename "SLA" in Sla Definition? Anything needs to be check before SLA rename ? Thank you,Shabbir Shaik
Why mails are triggering even the conditions are not met ??
Hi All, Our customers are receiving notifications even the conditions are not met actually notification is having condition as "work notes changes" and the incidents are already closed , and there is no activity related to work notes on incident b...
