Forum Posts
Not able to view the records in cmdb_ci_computer table ,able to view cmdb_ci Table
Hello community I have queried with Name = NULL in CMDB_CI_COMPUTER table, I could see there are nearly 79 records with Name = NULL but when I am impersonated with another user, I am able to see only one record with Name = NULL in 'cmdb_ci_computer' ...
Service Operations Workspace: Custom Configurations for Side Panel Component
Hi - I have a requirement to change the "Templates" side panel component to look for templates from a custom table (u_template) rather than the OOB template table( sys_template). Can someone please walk me through on how to make those changes? Apprec...
Restrict Now Assist in Virtual chat based on roles.
Hello Good day!!I am trying to restrict Now Assist in Virtual chat by configuring Agent chat in Portal based on Roles as below. By configuring the lowest ordered record under [Service Portal >> Agent chat ] with the corresponding record producer as p...
Configure Kafka in ServiceNow
How do we integrate Kafka with ServiceNow. I would like to send messages and data to Kafka cluster from within ServiceNow. Kindly suggest.
"Report all iterations" not working for Flow Designer
I have been attempting to configure my flows so that I can see all iterations of 'for each' loops during testing. I have created a flow reporting setting record and set the 'Report all iterations' to true. Now, when I test the flow, it still only ...
Removing New UI Action on Project Management Workspace in Yokohama
Hello and hope there are some Workspace Guru's out there.I have been asked to remove the New UI Action button form the Project Managment workspace in the List view and in the My Project's View And the List in All Projects:I have tried to go to the...
Need help for displaying array of JSON objects in addErrorMessage
Hello Developers,I have a requirement where I need to display in a addErrorMessage, group names and their managers of empty groups from the list of groups I am getting from a list in a change Can anyone help?
Resolved! Workflow not triggering scoped script
workflow not triggering scoped script with empty scratchpad after checking out WF, and same error after publishing WF, though previous run works. it looks like scoped script(non Global) IaCloneRollbackWf is not recognized by the WF, error message is ...
Resolved! To populate the requestor of catalog item from IMS record in Agent Workspace
Dear Team,I am following the below-solved URL to achieve that same requirement and tried the steps and script as provided in this:https://www.servicenow.com/community/csm-forum/passing-variables-from-interaction-record-ti-catalog-item-in/m-p/402456/p...
FAQ widget in service portal
Dear All, How do I add a FAQ widget in service portal. Please help. Thanks & Regards,Kavya
Process Bulk data
Hi All, I want to sync the shared mailbox data into custom tables of servicenow. There is a powershell script which pulls the data from exchange server and it's output has all the required data in JSON format. There are around 11K shared mailboxes i...
Add variables to catalog task from multiple catalog items
Hi, Workflow editor made it easy to add variables from multiple catalog items to a single catalog task activity by using the slush bucket, but in flow designer when creating a catalog task you have to select only one catalog item. This makes it diff...
Resolved! Advanced Parsing of Emails for Inbound Email Actions
I have received some great help in the past here in parsing some inbound emails to update certain fields on the user table. The Subject Line of the email looks like this:Security Notification - FirstName LastName - EmployeeNumber - Effective Date - y...
Resolved! How to remove an item from Shopping cart via CartJS for Virtual Agent
I'm working on a presentation to my Manager about adding and removing items to the cart through Virtual agent chat, I can add items but can't seem to remove them. CartJS documentation only lists cart.empty() as the only deleting method but this only ...