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Question on Email Properties (email_properties.do)

My manager asked me where the configuration is to not send emails except those in the "Send all email to this test email address (non-production testing)" field. I told her I always assumed it was just under-the-hood and as far as I knew, so I though...

jglez1 by Mega Guru
  • 397 Views
  • 1 replies
  • 0 helpfuls

Service Now Data Warehouse Integration

Hello All, Wondering if anyone has any success stories on integrating Snowvr data into a data warehouse platform?   We are exploring this to increase our analytics capabilities.  Thanks,Shawn C. 

SCCBMO by Tera Contributor
  • 475 Views
  • 1 replies
  • 1 helpfuls

Resolved! How to be included in the TechNow distribution List

One of my teammates attended 30 January 2025 TechNow: Discover Yokohama event @ 8am PST today and mentioned that she believes she received the invite as her name is on the ServiceNow distribution list.Please let me know how I can have my email addres...

Resolved! How do you remove a CI Class?

Hello there, I want to remove unused CI classes to make the hierarchy more user-friendly. Does anyone know how to do that?  Kind Regards Karl

Resolved! Xanadu Workspace Email Client

In a Xanadu release, the workspace email client got compacted (to see cc and bcc you have to click on them for the field to appear). Is it possible to configure it so the cc and bcc fields are always visible without having to click on them?

AlexandraV by Tera Contributor
  • 417 Views
  • 1 replies
  • 0 helpfuls

Resolved! Better Understanding of HR Service Fulfillment Type = "Advanced"

Per the documentation here: Link ...  When the Fulfillment type is set to "Advanced", you can use a combination of "workflows and service activities"... Q1) That refers to the OLD workflow technology, not the new Flow technology, correct? Q2) How exa...

G24 by Kilo Sage
  • 547 Views
  • 1 replies
  • 1 helpfuls

Set some states as inactive states

Hey guys,I have a table extended from the task table and have a few new states that I have added to it. Is there a way to set these states as inactive states without setting up a business rule, so that whenever one of these states is selected, the ac...

raed1 by Giga Contributor
  • 2167 Views
  • 5 replies
  • 1 helpfuls

Service portal menu

Hi I am trying to add something beside my task or my to do but it it is not going there in the screenshot i want to add th My apps beside my to do i tried to modify the addition option for the instnace with menu it worked only for the my todos but wh...

abhi56 by Tera Contributor
  • 225 Views
  • 1 replies
  • 0 helpfuls

Resolved! Need to Create Labels on a VTB

I have a user that want to create new labels on a VTB he owns but this is not possible without the correct Rights.             I am unsure of the rights to give him and how?  Thanks!  

DeIvoryGordon_0-1738190248492.png

Service portal menu

Hi I am trying to add something beside my task or my to do but it it is not going there in the screenshot i want to add th My apps beside my to do i tried to modify the addition option for the instnace with menu it worked only for the my todos but wh...

abhi56 by Tera Contributor
  • 300 Views
  • 1 replies
  • 0 helpfuls