I'm doing a business rule that is using the REST Put method (which is working perfectly). I'm using the script inside of a business rule and when I put something else into the field (different variable) it works, when I try current.comments it's blank and doesn't look like it even fires off the Rest method. I've looked at the Outbound HTTP Request and it's showing 200.
Does anyone know how to fix this? It appears that the comment is not getting put into the Put Request
Here is my BR script: The red line is the one not picking up the additional comments from the ticket (which on checking the name is comments).
(function executeRule(current, previous /*null when async*/) {
try {
var r = new sn_ws.RESTMessageV2('Zendesk', 'ZD-Put');
r.setStringParameter('comment', current.comments);
r.setStringParameterNoEscape('Snow_sys_id', current.sys_id);
r.setStringParameterNoEscape('id', current.u_correlation_id);
var response = r.execute();
var responseBody = response.getBody();
var httpStatus = response.getStatusCode();
}
catch(ex) {
var message = ex.getMessage();
}
})(current, previous);
*****Here is the PUT payload
{
"ticket":{
"id":"${id}",
"comment":"${comment}",
"custom_fields":
[{"id": "114102725251", "value":"${Snow_sys_id}"}]
}
}
