Widget Refresh

[vidishaagarwal5]

How can I refresh widget data in the Service Portal when a record is created, updated, or deleted through the standard ServiceNow UI (backend)?

[Ravi Gaurav · Accepted solution]

Hi @vidishaagarwal5 

Record Watch is a tool that allows a widget developer to respond to table updates in real-time. For instance, by using Record Watch, the Simple List widget can listen for changes to its data table and if new records are added, removed, or updated, the widget can update itself in real-time.

[Ravi Gaurav · Accepted solution]

MoreOver you can use the sample script :

e.g.

function(spUtil, $scope)

{ /* widget controller */

var c = this;

spUtil.recordWatch($scope, "incident", "active=true", function(name, data) { console.log(name); //Returns information about the event that has occurred console.log(data); //Returns the data inserted or updated on the table }); }

[Ankur Bawiskar]

@vidishaagarwal5 

which widget are you referring?

which portal page is this?

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Ravi Gaurav · Accepted solution]

Hi @vidishaagarwal5 

Record Watch is a tool that allows a widget developer to respond to table updates in real-time. For instance, by using Record Watch, the Simple List widget can listen for changes to its data table and if new records are added, removed, or updated, the widget can update itself in real-time.

[Ravi Gaurav · Accepted solution]

MoreOver you can use the sample script :

e.g.

function(spUtil, $scope)

{ /* widget controller */

var c = this;

spUtil.recordWatch($scope, "incident", "active=true", function(name, data) { console.log(name); //Returns information about the event that has occurred console.log(data); //Returns the data inserted or updated on the table }); }

[miftikhar20 · Accepted solution]

Hi @vidishaagarwal5,

you can add recordWatch on client controller to refresh widget data on record change.

spUtil.recordWatch($scope, 'incident', "active=true", function(name) {
$scope.server.get().then(function(response) {
c.data = response.data; // map client data to the updated server data
        });
});

You can find detailed guidance on this topic in the following learning module:

• recordWatch() | ServiceNow Developers
• Exercise: Use Record Watch to Detect Notes Record Changes | ServiceNow Developers

If my response helped, please mark it as the accepted solution so others can benefit as well.