will closing bulk sctask with workflow false still trigger notification of RITM and REQ on autoclose

saint
Tera Expert

Wednesday

How to bulk close sc_task records without triggering closure emails on RITM (sc_req_item) and REQ (sc_request)

0 Helpfuls
  • 579 Views
10 REPLIES 10

Nishant8
Tera Sage
In response to saint

yesterday

Hello @saint,  could you please confirm whether any email from the sc task was triggered?

 - as a next step, if possible, could you try to disable the notification running on respective table for sometime and then close? enable them once job is done

- if no, then I'll share a script based on your response and lets try that. But, if you can modify the condition of notifications running against desired table or disable them momentary, will be good.

 

Regards,

Nishant

0 Helpfuls