Will Role Consumed Inactive User count as Licensed User?

[nayanawadhiya1]

Hello all,

goranlundqvist

I need clarification.

[rajmasurkar]

Hi Nayan,

Until it is inactive, it won't be charged as Licensed User.

Raj

[nayanawadhiya1]

But in wiki they didn't mention about inactive users.

[Aakash Shah4]

Hi Nayan,

There should be a report on your instance that SN runs to pull licensed users. It does not include Inactive users but the count uses relative dates. Typically Last Login Time in the last 90 days.

Check this link

Licensing in SNow

[Kalaiarasan Pus]

Reach out to your Sales rep or ServiceNow account manager.