Will tickets/approvals assigned to a parent group also send notification to the child group?

[Kevin Recio1]

Let's say I have an ECAB set up for emergency change requests and the members of this ECAB group get an automated email asking for approval whenever an emergency change is requested.

If I set up a child group for this ECAB group, will the child group also receive automated email notifications about the emergency change request?

[Mark Roethof · Accepted solution]

Hi Kevin,

In an OOB environment, no. Child groups will not be notified thru a normal Notification record.

Kind regards,
Mark

[Kevin Recio1]

Thanks Mark. I assume then my choices are to either add the individual members to the ECAB group OR to add the individual members to the notification itself so that they are always included.

Still assuming OOB environment.

[Mark Roethof]

Without scripting, you could achieve this the other way around. Having a notification begin triggered for the child group, and notifying it's parent. Though I don't know if this covers your requirement.

With a bit advanced scripting, it might be possible to send a notification to the child group. It might because I'm not sure 🙂
I'm thinking of a solution like having javascript in the condition for triggering the notification, which calls a script include.

Will have to do some thinking for that.

Kind regards,
Mark

[Tom Callaghan]

Hi Kevin,

I was having this issue myself. We have parent groups and assign tasks to them if we don't know specifically which child group it should be assigned to. But no emails were sent out!

To get around this, I did it the other way around. I created a list field on the Group record called "Children". This references the sys_user_group table. I then add the children to the parent record.

Then on the notification I add to "Users/Groups in Fields":

 Assignment group.Children

The emails then get sent to all of the assignment groups children members too. I may take this one step further and create a business rule which auto-populates the new children field whenever a parent has been added, not sure I can be bothered though!

Hope this helps or helps anyone else having this problem,

Tom