Will tickets/approvals assigned to a parent group also send notification to the child group?

Kevin Recio1
Mega Contributor

Let's say I have an ECAB set up for emergency change requests and the members of this ECAB group get an automated email asking for approval whenever an emergency change is requested.

If I set up a child group for this ECAB group, will the child group also receive automated email notifications about the emergency change request?

1 ACCEPTED SOLUTION

Mark Roethof
Tera Patron
Tera Patron

Hi Kevin,

In an OOB environment, no. Child groups will not be notified thru a normal Notification record.

Kind regards,
Mark

 

Kind regards,

 

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

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5 REPLIES 5

Thanks Tom, that's definitely helpful advice for anyone looking to add notification capability when it's not provided OOB by ServiceNow.