window.open written in a client script and its not working on Service Portal

prabh
Mega Expert

‎10-31-2016 04:36 AM

Hi Folks,

I have a catalog item and in that there is onchange client script which opens different URLs based on the value selected using window.open() function.

But this script is not working on Service Portal. I have changed the UI type of the script to "Both" as well.

Please help.

Thanks

Preety Arora

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23 REPLIES 23

Abdul Khan4
Kilo Guru

‎10-31-2016 05:19 AM

Please try


window.top.location or

window.parent.location


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prabh
Mega Expert
In response to Abdul Khan4

‎10-31-2016 05:32 AM

Hi Abdul,



Its not working.



Thanks


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prabh
Mega Expert
In response to Abdul Khan4

‎10-31-2016 05:53 AM

Hi Abdul,



My mistake... this is working but I want to open the link in new tab not in same window.


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Abdul Khan4
Kilo Guru
In response to prabh

‎10-31-2016 06:46 AM

can you please give me screen shot of code you are trying to fix. (Full page screen)


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Brad Tilton
ServiceNow Employee
ServiceNow Employee

‎10-31-2016 06:50 AM

Hi Preety,



According to the github documentation, many client side objects including window are not available within Service Portal:


Unsupported client scripting globals

The following globals and APIs are unavailable in service portal client script:


  • window
  • document
  • $
  • jQuery
  • $$
  • $j
  • angular


documentation/client_scripting.md at master · service-portal/documentation · GitHub


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