Withdraw a Request

Mansor2
Tera Contributor

‎02-22-2025 10:16 PM

Hello folks, 

Can we set to allow Requesters to withdraw/cancel their wrongly raised requests for requests that are not yet approved or rejected? 

Regards

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2 REPLIES 2

J Siva
Tera Sage

‎02-23-2025 12:00 AM

Hi @Mansor2 

Yes. We can. Create a custom widget which includes cancel button and add that to the existing portal page.

We've implemented the same and it's working fine.

Let me know if you need more info.

Regards, 

Siva 

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎02-23-2025 01:16 AM

Hi @Mansor2 

 

OOTB there is no way to cancel the request by user on portal. You need to create a custom button for same.

 

https://www.servicenow.com/community/itsm-forum/how-to-allow-ess-users-to-cancel-requests-via-portal...

 

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