Work Note field is not editable

laszlobolya
Kilo Expert

May you can give me some advice I`m lost again

there is a custom table within application, the table extended from request table. All looks so far, expect the work notes field is not editable . see screenshot.

work_note_field.PNG

What is done: With ACL read and write right for all fields for the supporter role. Also, I tried to add read and write right sepearately to work?note field.

Same result Do you have any idea why it could be? With admin account I can see work notes and add comments as for another tables, in one block with check box selection. Thanks!

1 ACCEPTED SOLUTION

I got it.



Configure the form layout and just below additional comments add 'Activities (filtered)' It will be in the lower part of the slush bucket list.



Let me know if it worked.


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10 REPLIES 10

anurag92
Kilo Sage

are you able to edit worknotes field with admin account?


yes I can with admin


anurag92
Kilo Sage

Can you check by debugging security and then impersonating users, to which ACL is returning false?


the sad but funny part it is green on ACL, but still not able to edit. I have some feeling that comes from request table, or not sure



ACL_worknote.PNG