Work Notes and Additional Comments in UI16

[Ben LaChance]

We've been playing around with Geneva and UI16 for a bit now, and have run across some questions with the behavior of the work notes and additional comments fields on the default incident form.   We would like to move the work notes and additional comments field out of the Notes section of the form, to up under the description field, and also have the close information section above the notes section.   Personalizing the form will ostensibly move the fields; the form is saved correctly, on new incidents it displays as it should, and when you first open an incident record it display properly.   But when the activity feed loads, the fields are removed from where they were placed on the form (where, it should be noted, they had the old formatting, not the new UI16 formatting, which is fine with us), and they are again placed above the activity feed in the notes section, with the new UI16 formatting.

From what I can find this is likely related to an AJAX call on Incident that was added with UI16.   What I can't figure out is if there is some way to disable this behavior.   Everything else about the activities feed etc is just fine, we just need to be able to separate out these fields.

[Slava Savitsky · Accepted solution]

I guess this is what you are looking for:

Geneva UI16 - Activity formatter changing Work Notes & Comments fields

[Ben LaChance]

Thanks, from there I was able to get what I needed, as unsatisfactory as the answer was.   The thread mentioned in that thread had everything we were wondering about.

[jtaylor04]

A solution I found is to set the system property glide.ui16.live_forms.enabled to false. This removes live forms features such as User Presence and Activity Stream, but it reverts the Activity Formatter behavior back to the functionality that was in ui15.

[Inactive_Use105]

James!

Thank you for this - this is exactly what I was looking for!

Cheers

-Scott