Work Notes and Additional Comments in UI16

Ben LaChance
Kilo Expert

We've been playing around with Geneva and UI16 for a bit now, and have run across some questions with the behavior of the work notes and additional comments fields on the default incident form.   We would like to move the work notes and additional comments field out of the Notes section of the form, to up under the description field, and also have the close information section above the notes section.   Personalizing the form will ostensibly move the fields; the form is saved correctly, on new incidents it displays as it should, and when you first open an incident record it display properly.   But when the activity feed loads, the fields are removed from where they were placed on the form (where, it should be noted, they had the old formatting, not the new UI16 formatting, which is fine with us), and they are again placed above the activity feed in the notes section, with the new UI16 formatting.

From what I can find this is likely related to an AJAX call on Incident that was added with UI16.   What I can't figure out is if there is some way to disable this behavior.   Everything else about the activities feed etc is just fine, we just need to be able to separate out these fields.

1 ACCEPTED SOLUTION
8 REPLIES 8

This is so sad. At least they should have provided a minimize button for the Activities section, so that you don't have to scroll like crazy.


Well, you can be a little bit happy, I've seen a problem(don't remember the number) on the minimize thing. So I guess it will come back 😃



//Göran


where is this property


glide.ui16.live_forms.enabled


If you don't have it. U can create it. Let me know if you need any help with that.



//Göran