Work Notes Background in Workspace
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06-19-2025 03:17 AM - edited 06-19-2025 04:01 AM
we have 2 instances.
on workspace I want to give the work notes a different background, which works on DEV but not on PROD instance.
Applied styles are
Work Notes on DEV get these CSS styles "sn-as-card color-variant-yellow"
Work Notes on PROD get these CSS styles "sn-as-card color-variant-neutral"
I don't want to change the color-variant-neutral
end users are complaining that work notes (on PROD) do not have the yellow background.
how can I fix this?

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07-20-2025 07:28 PM
This happened to us recently as well, either due to a clone or upgrading to Yokohama. The following KB article solved our issue:
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0961053