Work Notes Background in Workspace

MichaelZischeck
Kilo Sage

we have 2 instances.

on workspace I want to give the work notes a different background, which works on DEV but not on PROD instance.

 

Applied styles are

Work Notes on DEV get these CSS styles "sn-as-card color-variant-yellow"

Work Notes on PROD get these CSS styles "sn-as-card color-variant-neutral"

 

I don't want to change the color-variant-neutral

 

end users are complaining that work notes (on PROD) do not have the yellow background.

 

how can I fix this?

5 REPLIES 5

Jeff Pascoe
Tera Expert

This happened to us recently as well, either due to a clone or upgrading to Yokohama.   The following KB article solved our issue:

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0961053