Work notes created in the sys_journal_field table are not appearing in the record.

[Reddy]

Hello,

I created a journal entry for work notes in the sys_journal_field table for an incident record, but the work notes are not showing when I open the record. 

Thanks,

SR

[Sumanth16]

Hi @Reddy ,

Description

After posting a new Work note or a new Comment on form, the new data does not appear in the Activity Stream.  Looking at the sys_journal_field table, we see that the new entry is being saved in this table.  Also, the updated_on timestamp on the parent record does show a recent update. 

Release or Environment

London

Cause

The cause might be that the table where the journal fields are being posted has auditing turned off. 

Resolution

1. Go to the sys_dictionary table and perform a search for the Table that does not show journal entries and Type is Collection
2. Open the record
3. Check the checkbox with the label 'Audit'
4. Save

Warning:  this will trigger indexing events. 

If I could help you with your Query then, please hit the Thumb Icon and mark it as Correct !!

Thanks & Regards,

Sumanth Meda

[Reddy]

Hi @Sumanth16 

I enabled audit, but it didn't work.

[Sumanth16]

Hi @Reddy ,

How you are adding worknotes ?

Through the script (or) manually ?

If I could help you with your Query then, please hit the Thumb Icon and mark it as Correct !!

Thanks & Regards,

Sumanth Meda

[Reddy]

I'm adding it manually. see below.