Work notes created in the sys_journal_field table are not appearing in the record.

[Reddy]

Hello,

I created a journal entry for work notes in the sys_journal_field table for an incident record, but the work notes are not showing when I open the record. 

Thanks,

SR

[Sumanth16]

Hi @Reddy ,

Can you check if work notes selected in the Filter Activity?

If I could help you with your Query then, please hit the Thumb Icon and mark it as Correct !!

Thanks & Regards,

Sumanth Meda

[Reddy]

@Sumanth16 It is enabled.

[Sumanth16]

Hi @Reddy ,

Also check if the field is getting hidden via UI  policy/Data policy/turn on  ACL debugger to debug if there are any ACL's restricting the access. Also please check suggestions from the below thread.

https://community.servicenow.com/communityid=community_question&sys_id=fa326575db709b00fac7f4621f96....

https://www.servicenow.com/community/now-platform-articles/are-you-wondering-why-work-notes-addition...

If I could help you with your Query then, please hit the Thumb Icon and mark it as Correct !!

Thanks & Regards,

Sumanth Meda

[Tristan Elmore]

In my case, this fix worked for me—thanks Sumanth!

[DrewW]

I would also verify that the activity is set to show work notes and comments.