Work Notes not formatting HTML

gaidem
ServiceNow Employee
ServiceNow Employee

We use the work notes field for communication. When entering links it does not format it in HTML. I know you can add HTML tags, but has anyone else had this issue?

Need to retain the journal type field and have automatic HTML formatting.

5 REPLIES 5

Mark Stanger
Giga Sage

You need to make sure you have


<pre __default_attr="plain" __jive_macro_name="code" class="jive_text_macro jive_macro_code"><p></p></pre>
tags around anything that you want html formatted. Also, there was a recent issue where this might not happen even if you were using code tags. If you are seeing this problem then you might need to create a True/False system property named 'glide.ui.escape_text' and set the value to 'True'.



mark.stanger


Hi Mark,

Do you know if this is still an issue?

Also, did you manage to come up with a macro for to intercept and edit the tags before insert?

Thanks,


It is an issue on the June 2011 release (and maybe a preview or 2 leading up to it). I briefly looked at inserting code tags before insert, but couldn't see a quick and easy solution at the time.


gaidem
ServiceNow Employee
ServiceNow Employee

The issue is with our instance and having non technical users who simply want to put a link in the work note field and have it display as a link.