Work notes not visible on Incident form.

[Maxwell3]

Hello,

I have a user who is not able to see work notes on the Incident form. I verified that the user is able to see the work notes through the list view but not on the form view. Also the work notes are visible when the Incident is initially submitted, but after the Incident is submitted the work notes are not visible anymore. Other users can see the work notes, I have only impersonated 2 other users, the user having the issue is a supervisor and it just started happening.

[Maxwell3]

Hello all,

I found the solution by sifting through all the recently created client scripts. There was a client script that was recently created by another developer. This script happened to hide the work notes for a specific role. 

I tried running the ACL debugger initially but I did not know how to read the output, I also tried the same thing with the client script and UI policy debugger. In the future I will try to use the debugger.

[Pradeep Sharma]

Hey Max - Great to hear it's been resolved. 

Let me know if that answered your question. If so, please mark my response as correct so that others with the same question in the future can find it quickly and that it gets removed from the Unanswered list.

- Pradeep Sharma