Work notes only copied to one task, not all

[CarolMa6]

Hi 

My business rule isn’t working as expected. What am I missing? When I add work notes to Task 1, they only update Task 2, but Task 3 doesn’t get any of the notes. It seems to copy notes from Task 1 to Task 2, but Task 3 remains unchanged

(function executeRule(current, previous /*null when async*/ ) {

    var gr = new GlideRecord("sc_task");

    gr.addQuery("request_item", current.request_item);

    gr.addQuery("number", "!=", current.number);

    gr.query();

    while (gr.next()) {

        gr.work_notes = current.getJournalEntry(1);

        // to disable businesss rules on this record we can use setwrokflow false

        //gr.setworkflow(false);

        gr.update();

    }

})(current, previous);

[GlideFather]

Hi @CarolMa6,

I would review the trigger conditions... 

it's set "Work notes changes" + "State is Closed complete".

I guess it means that you have a record in closed complete state and after you add WN to it, so it's trigger after that. Adjust current or add a new condition line "State changes to CC".

Make the condition as simple as possible for quick debugging  - make it to be always trigerable (e.g. WN changes), then add a WN and you will see if something is happening or not:

• If not,
  • it's not the condition being wrong, but the code.
• If yes,
  • it was the condition what was not ok and needs some tweaks...

[Viraj Hudlikar]

Hello @CarolMa6 

Use your condition properly and use async BR instead of after BR.

(function executeRule(current, previous /*null when async*/) {
    // 1. Get the latest entry
    var latestEntry = current.work_notes.getJournalEntry(1);
    
    // Safety check: ensure we actually have text
    if (!latestEntry) return;

    // 2. Clean the "Double Header" (Optional but recommended)
    // Splits the entry by new lines and removes the first line (the timestamp/name header)
    var cleanEntry = latestEntry; 
    var entryParts = latestEntry.split('\n');
    if (entryParts.length > 1) {
        // Rejoin everything after the first line
        cleanEntry = entryParts.slice(1).join('\n');
    }

    // 3. Query Sibling Tasks
    var grTask = new GlideRecord("sc_task");
    grTask.addQuery("request_item", current.request_item);
    grTask.addQuery("sys_id", "!=", current.sys_id); // Use sys_id for safer exclusion than number
    grTask.addActiveQuery(); // Usually we only want to update active tasks
    grTask.query();

    while (grTask.next()) {
        // 4. Apply the cleaned note
        // We prepend a small tag so people know where this note came from
        grTask.work_notes = "[Copied from " + current.number + "] \n" + cleanEntry;
        
        // 5. CRITICAL: Stop Recursion
        // This prevents the other tasks from firing their own rules back at us
        grTask.setWorkflow(false); 
        
        // 6. Optional: Keep the "Updated" timestamp fresh
        // setWorkflow(false) stops the 'sys_updated_on' from changing. 
        // If you want to show it was updated, you sometimes have to force it, 
        // but usually, silence is preferred for synchronization.
        grTask.update();
    }

})(current, previous);