Work notes should be editable for all users

Aamir1Khan
Tera Contributor

Hello everyone.

 

We have a requirement where the form should be readable except the work notes section, i.e. the work notes should be editable for everyone even though they do not have any role.

 

I have created one ACL which I have attached in the screenshot but it is not working.

 

@Ankur Bawiskar  Please help me on this.

 

Thankyou

 

 

 

 

6 REPLIES 6

Dr Atul - LNG
Tera Patron

Hi @Aamir1Khan 

 

everyone even though they do not have any role.

 

Atul: What is need to allow end user to update work notes?

 

Weird
Giga Sage

I don't see any attachments, but if you've created a write ACL to the work_notes field, then the access should work.
For reference OOB there should be a change_request.work_notes ACL which gives write access to role "sn_change_write".

Aamir1Khan
Tera Contributor

Please see the attached screenshots

swathisarang98
Giga Sage

Hi @Aamir1Khan ,

 

Please refer the below article for solution,

https://www.servicenow.com/community/developer-forum/how-to-make-all-form-fields-read-only-except-wo... 

 

Please mark this comment as Correct Answer/Helpful if it helped you.

Regards,

Swathi Sarang