Work notes should be editable for all users

Aamir1Khan · ‎03-12-2024

Hello everyone.

We have a requirement where the form should be readable except the work notes section, i.e. the work notes should be editable for everyone even though they do not have any role.

I have created one ACL which I have attached in the screenshot but it is not working.

@Ankur Bawiskar Please help me on this.

Thankyou

Dr Atul G- LNG · ‎03-12-2024

Hi @Aamir1Khan

everyone even though they do not have any role.

Atul: What is need to allow end user to update work notes?

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Weird · ‎03-12-2024

I don't see any attachments, but if you've created a write ACL to the work_notes field, then the access should work.
For reference OOB there should be a change_request.work_notes ACL which gives write access to role "sn_change_write".

Aamir1Khan · ‎03-12-2024

Please see the attached screenshots

swathisarang98 · ‎03-12-2024

Hi @Aamir1Khan ,

Please refer the below article for solution,

https://www.servicenow.com/community/developer-forum/how-to-make-all-form-fields-read-only-except-wo...

Please mark this comment as Correct Answer/Helpful if it helped you.

Regards,

Swathi Sarang