Work notes timestamp

kori1
Kilo Contributor

‎03-31-2017 07:03 AM

Hello guys. I currently work as an IT Service Desk Analyst and the ServiceNow Helsinki was deployed to us just this year.

I was wondering how we could get back the timestamp on the work notes that I write because I seem to have lost it together with my colleague who just noticed he lost his time stamp as well.

Please see below for more details.

servicenow_worknots.PNG

I've tried to login to our ServiceNow test version but same issue happens.

Can you help on how to restore it back please? Any help would be much appreciated. Thank you.

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kori1
Kilo Contributor
In response to kwikkotten

‎04-06-2017 12:00 AM

Thank you, Mitchel! This has helped me. I have two screens and the other one is in landscape mode. I prefer to use ServiceNow with a portrait view. Tried to move my ServiceNow on my landscape screen and time stamp's now showing! Thank you, guys!


Phil O_shea
Mega Contributor

‎06-12-2018 04:41 PM

I'm not sure if you ever found a fix for this, but this recently happened for us in Jakarta.

I managed to fix this via the user preferences

i found the user preference value was incomplete for some reason, im still unsure.

however when i completed it, it returned the timerstamp.

preference: glide.ui.date_format

Value: {shortDate:false,timeAgo:false,dateBoth:true}

 

I hope this helps.