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Hide fields on Service catalog

Hello, I'm trying to hide the fields "division and environment" when the request type is selected " new access" in one of my service catalog. I created one catalog UI policy and given the condition as request type is "new access" and created two cata...

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How to sort work items?

Hello guys,    Regarding advanced work assignmentI have tried work item sort order of ascending for due date field in workspace but that doesn't work.How to sort these inbox cards on load based on due date?    

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Resolved! Need to find Source of the log message

Hi All, I am getting more than 6 crore log message entry for single log message. I have forgot where I have put this log. I have checked in the customer updates table "sys_update_xml" payload contains that log message but no records found. Is there a...

Idea Portal + Record Producers and Categories

I've got a record producer to build out idea submissions. I'd like those ideas to post to the ideas portal which requires that an equivalent record be created in im_m2m_idea_category. My form is submitting to the idea table correctly, and I can see i...

alithia by Tera Contributor
  • 914 Views
  • 1 replies
  • 0 helpfuls

creating record in third party application via API

Hi,have requirement to post(create) record in other application (outside ServiceNow), via API. Source data(ServiceNow) consists of multiple table, for which query need to written. once state field is changed ,this API should be triggered. Please sugg...

Ujjwal1 by Tera Contributor
  • 1067 Views
  • 6 replies
  • 0 helpfuls

Resolved! set a value by using runscript in workflow

Hi ALL,   I want to set a field value(string) in approval table by using runscript in Workflow. I wrote one runscript but it did not works. Guys, please have a look once.   var gr = new GlideRecord('sysapproval_approver');gr.addQuery('sysapproval', c...

Rakhesh by Kilo Guru
  • 5918 Views
  • 17 replies
  • 0 helpfuls

Dynamic Timer in Info Message

Hi all, Where can we find the configuration for running transaction message?Checked the client scripts and UI actions for any lead, but no luck. Would be great help if someone could guide on this.Requirement: Need to replicate this message on load of...

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GokulNath23 by Tera Contributor
  • 1429 Views
  • 6 replies
  • 0 helpfuls

Resolved! How OOB short description of RITM is populated

HI all,we have one catalog item and if I submit it, the short description of RITM is auto populated with short description of Catalog item.I want to understand how thats OOB done in backend. Because I need to update this short description of RITM for...

BijoyDeb by Tera Contributor
  • 2766 Views
  • 8 replies
  • 8 helpfuls