Hi Team, we have created one application module "create request" after clicking this option in application navigator it will redirect to catalog item URL so that ITIL user can fill the details and submit the catalog item & it is working fine.... is i...
Xanadu Patch 1 Hotfix 2 We installed the new Project Workspace. The first time a users opens it, an introductory overview video automatically plays. This only happens the first time a user opens Project Workspace. Is there any way to reset this for ...
HI Team,I want to make worknotes mandatory as soon as Close incident button is clicked on WHS workspace. once the worknotes is enter then only agent should be able to close the incident
Hi,After Xanadu upgrade we are getting this attachment encrption pop up how to solve this Need to deactivate this
We upgraded our instance to Tokyo last night and while everything went well as a whole, one issue that was immediately highlighted was the the HTML description fields were not working as expected. Instead of have two lines of icons there was only one...
How do you include stylesheets within pages? I understand that to include ui scripts I would perform something like this<g:include_script src="jquery_1_11.jsdbx"/> but how would one include a stylesheet?
I have the following requirement from the client:a header (use the STYLES css classes (specified in sp_css)- see already existing headers for what CSS classes are being used) I am creating a variable set and I am supposed to use STYLES css classes. B...
how to write the script to Sort the string field, i need sorting in ascending order only for number it should not consider alphabet's in that and special character's
Hi Experts,Im integrating qualys to servicenow to scan vulnerabilities and create security incident in SNOW. I have enabled appropriate plugins for the same.Activated Plugins:Security Operations, Security Incident Response, Vulnerability response, Th...
how to resolve the error: [onChange script error: ReferenceError: GlideDate is not defined function]
Hi there, As the title suggests, I have an issue with loading a consumer_user record. So, let's give some context: After the Xanadu upgrade, a single csm_consumer_user record went missing on the Dev/Test/Int instances. This is a guest user we need on...
we have configured redirection in such a way that User with or without any role, their first entry is to the portal. For which we made changes to SPEntryPage as mentioned in KB0746730.https://support.servicenow.com/kb?id=kb_article_view&sysparm_arti...
Hello,I am currently facing an issue in accessing the agent workspace on my servicenow instance. I have installed cutomer_service plugin which has automatically installed Agent Workspace but when I go to All workspaces, there I can see agent workspac...
Hi All, When we do a search on Portal as in below screenshot : Now once the results are returned and now if the user clicks on Catalogs or Knowledge Bases , the search shows the result related to the keyword which is already present in our case i.e....
Hi Community, I have created a custom related list to display records where Date Status= Current. However, I should be able to change filter example: Date Status= Former. Custom Related list:Related List: Default query: Date Status= Current When appl...
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