Hi All, I have created a email script notification to set subject and body based on some condition. I have written subject and body both in email script because of that it is not showing. I have given the template as OOB unsubscribe and preference on...
Hi. I need to apply a fixed (preferrably) query to a module that displays a list of records in a scoped application.Is it possible use a script include to build the query of a module?I've seen on the instance some OOTB cases in which this was done wi...
HI All,In acl there is security attribute condition local or exisitng what is the use of that i went through the docs could not understand it. So if we use the security attribute then the acl will not check the roles given, please help me to understa...
Hello, we notice our users often forget to pickup what they ordered with a RITM. So i want the users to get a email reminder every 14 days when the RITM still has the status "pickup". Im not sure if the best way is to edit the flow, or set up an emai...
Hi I have recieved a RITM which is in open state even after getting CO-ID it is not moving to approval state, I saw in related links to check the workflow but there was no workflow attach and workflow is present and mapped to Catalog item. How can I ...
Hi guys,I have tried to merge the stored application with current update set, but the latest code not reflection into current update sets.we have upgraded version would be stored application so i wanted to merge that code with current update set.Plea...
Dear Friends, We have installed and enabled ControlUp IT Service Management Connector in our ServiceNow instance. But below details and configurations are not done, We are looking for some help. Our users are asking information like Endpoint, API Key...
Hi all, We have an updated workflow for the RITM and would like to attach the latest workflow to existing RITM records (roughly 20 of them). Can anyone share me the script to do so? I found only restartWorkflow which restarted the existing workflow i...
I'm trying to create a pop up model in the Service Operations Workspace. My understanding is that a UI Page must first exist and you then reference that page in the code. So ok for my test I'll choose to reference kb_and_language_popup though I have ...
Pretty basic question I think.. but I'm drawing a blank:u_somefield=NULL^request_lineISNOTEMPTY^NQu_anotherfield=9697d9046f3a3100f24ced250d3ee40fEncoded queries are not fun for maintenance, so I try to stick to "addQuery()" type functions.The above q...
Hi all ! I have got two field date (startdate and enddate) and a field NbMonth (as integer).I want to use a formula to auto calculate the enddate = startdate + NbMonth.Do you know if a formula exist to calculate this or do I have to through by a calc...
We would like to know if we have any option to update the title of the chat with the user who started the chat in the agent workspace. PFB for the same
Hi Everyone, I have configured an import set API for inbound integration in servicenow and the authentication is OAuth. I have configured HMAC configuration for hash type of inbound authentication profile of hmac type for this import set api. Is ther...
I have a requirement whereI want to change the linked source control of a scoped application to a new URL is there any way through which we can do this without affecting the scoped application.I have gone through some of the community post but it req...
Hi,I want to make assignment group mandatory in all the state even in new state, but while create new that time it should not be mandatory after save the incident it will be mandatory. Can anyone tell me, how to achieve it
