hi all, i trust you are well.i have a situations and cannot find the root cause.i created a new class called "appliance". When i move a CI from windows server class to the new class, the "managed by group" field is cleared. Appliance is under configu...
Hi, We have data coming from an external service to our import set staging table via REST POST. The response will contain the status code of 200, 201, 400, etc. Can we access this status code via some script? We would like to create an INC for oursel...
Hello, I am trying to figure out who the audience is for a particular workspace (agent workspace). I know this workspace is deprecated and we are moving them to the Security Incident Response Workspace, but I'm trying to figure out how many users acc...
Hi,I'm using data filtration and can't quite figure out how to limit the scope of the user (with custom role ticketIntegration) to only see incidents of a particular assignment group or create incidents with a particular assignment group integration_...
Question: Can the language of delivery of Notify module's Text-to-Speech message be determined automatically by the receiver's user preference language setting? Example desired scenario:- User Xylo is to be paged out that a situation requires their a...
In utilizing the OOB Reminder table and related list to enable end users to create manual reminders on the sc_task form against the follow up field added to the sc_task form. I was wondering if it was at all possible to create a manual reminder that ...
Hello All,I could see that a user with itil role not able to delete attachment from portal or from backend view when Incident is closed or cancelled. I wanted to know how this configuration is ocuuring..I am not able to see any relevant code for this...
Hi Dev Community, I have a requirement to increase the width of a column in a Related List - could you please advise how can I achieve this, if possible at all? I have tried to create a Style for that specific field but it doesn't work in Related lis...
Hi Team , I have a requirement where i need add a condition to retrieve specific value from array.object field in flow designer condition so that based on that value task will generated. thanks
I would like to hide a particular record producer from Popular Items widget in the employee center.
I know that the List data type can use either a hard-coded choice list or reference a table. If the List uses a choice list, its value is a comma-separated list of choice values. If the list references a table, its value is a comma-separated list o...
Good day, I was trying to find help on creating a transform script that would run against a spreadsheet with the values new_email and old_email which would search all the sys_user records and any with current email values that match the old_email wou...
In Virtual Agent :- Adios is not recognize as "bye' to end chat. We are using Spanish and instead of "bye" we want to use "Adios" to end the chat. Please guide on the same.
Below is the function I used in my script.I need to replace the display names for LoBs from 'AJ' to 'ABD' and from 'BS' to 'HM' from one custom_getLob: function(source) {var arrayutil = new global.ArrayUtil();//list of LoBs with their sourcesvar a = ...
Im currently using a requested for variable on a catalog item. Im trying to populate the value of a string variable on the form with the value from the user record currently it works if you change the requested for and back again using OOTB features...
