Service Portal - Error when deleting My Surveys Widget
Hi All,We have added a duplicate widget on the Service Portal.When i am are trying to delete it i am getting the below error. Thank you!!
Forum Posts
Set the status for the work items records
Can someone help me how can we set different values in the 'status' field for different actions in the Work items record.For example: if the the chat agent clicks on 'end chat' I want the status to be 'closed complete' where as if the user cancels th...
Splunk Integration with PDI instance
Hi,I am trying to Install Splunk Integration Application on PDI Instance (Vancouver). Is there any solution that I can complete this install on PDI? ThanksKalyan
Is it possible to select multiple accounts for raising a B2B catalog item request?
Hi All,Can multiple accounts be selected to raise a new B2B catalog item request?How can we achieve this scenario without breaching OOB functionality around customer accounts visibility? Thanks
Can I create a permalink to a catalog item?
One of our IT Directors asked if it's possible to create a Permalink to a particular catalog item for our users. It seems like the URL would always remain the same, so I believe you can create a Permalink, but I am trying to confirm.
Resolved! Field name for category and subcategory
Hello, Could someone let me know how to get rid of those names in parenthesis?
Has anyone managed to configure GoogleAnalytics in a Next Experience Application
We are looking to add some tracking capability to our Scoped Next Experience Application. I have looked at This Andrew Pishchulin article, but it looks like it is UI16 related. I have setup an UI Script within our Application Scope (with a UI Type =...
Impersonation
Is there any fields in workspace which shows different when impersonated a user ?
Resolved! Can we make work notes filed mandatory when updating Time Worked field
Hi I want to make Work Notes field mandatory if there any changes in Time worked field. I have tried this onchange client script but it is not working. Here I made field name as Time Worked. function onChange(control, oldValue, newValue, isLoading, i...
Approval flow - no record found issue
HiHow can I prevent a situation where look up record step runs, but at the time the flow executes, no record is found in the sysapproval_approver table? (flow runs in background by default, not foreground)I have an "Approval" Service Activity step in...
Hide cancel order ui action in workspace
Hello,I want to hide the "cancel order" UI Action button on workspace, it should be visible only to a specific group. I have added the condition to the UI Action but still everyone is able to see the button. I have added above condition to the existi...
How can we have different SMTP Mailbox for CSM Module?
How can we have different SMTP Mailbox for CSM Module?How can we configure SMTP Mailbox for CSM Module?
Need Plugins and Documentation for Integrating ServiceNow with Azure DevOps
Hi everyone,I'm looking for the required plugins and documentation to integrate ServiceNow with Azure DevOps. Could anyone share their experiences or point me to the relevant resources?Thanks in advance!
Resolved! Enable Greeting message based on user timezone on employee portal
Hi My Fellow developers, I have a requirement to Enable Greeting message like Good Morning "User name", Good Afternoon "User name", Good Evening "User name", based on user time zone on Employee Portal.Below is the reference image on Employee portalNe...
Configuration Item
Hi, How toauto populate the business_service field based on the configuration item in the change record?
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