AI Search assist
Ai search assist is working for record producers for internal user but for customer contact it is not working any idea?
Forum Posts
Catalog Item to Create New Form in Catalog Task
Hello,I am wondering how some of you would go about creating something like this. Let's say I have a catalog item that has about 15 variables upon initiation. The workflow will then create a catalog task under its respective req/ritm. In this catalog...
Find groups with only the 'timecard_user' & 'pps_recource' roles
I need help with a script that returns all groups containing only two roles. The two roles are 'timecard_user' & 'pps_recource'. Next, the two roles should be removed from all other active groups. Thanks!Brian
Resolved! How to add "Group" in Watchlist
Hi, As per the current configuration, in watchlist from the UI page we can add Active "user" only. But as per the latest requirement we need to show "Active Groups" as well Active "user" in the watchlist (Front-end). Please let us know how to configu...
Header Menu in Portal is only visible to Admin even all widgets are public
HelloIn my portal header menu(Like we have home, product like these) is only visible to Admin even all the widgets responsible for that are public. It is happening with all the users present in the user table.If you have an idea about it please respo...
Schedule job which will check for the tasks in RITM and update state and stage without delay
I need a Scheduled job script which will check for tasks in RITM of Service Catalog, for solving issue in delay of State and Stage to get updated when assignee updates the State to 'No Longer Needed'.
Is it possible to restore files from sys_attachment_doc?
Hello exports,Is there a way to restore an attachment that was exported from sys_attachment_doc?For example we want to export a certain sys_attachment_doc record, can it be restored to the file that was attached? If so how?P.S. Just to add an updat...
To set the due date of RITM and Catalog task to every Friday
Hi, can anyone please help me with the query, I need to set the due date of Requested Item and Catalog task to Friday .
Resolved! Can a field be hidden when creating a new record with a script in the UI policy?
Hiii I need to hide a field when a new record is created (in the other cases it has to be shown). And I want to avoid doing a client script. So I need to know if I can make a script in an UI Policy to do this. I understand that newRecord() cannot be...
Resolved! How to hide checklist formatter?
How to hide Checklist formatter ? I am using the below onload() client script to show / hide depending on the short description. Can any one please help how to hide or show the checklist formatter. function onLoad() { //Type appropriate comment here,...
Resolved! Issue with client callable script include
Hi All, I have written an OnChange client script and client-callable script includes in order to set value of Vendor field in Incident task table according to value of assignment group: Here is the client script: function onChange(control, oldValue, ...
Coalease field script is not working to remove undefined values
Hi All, I have unique identifier field marked as coalease and now filtering some undefined values from this using below script is giving me the error message like this "Unable to resolve target record, coalesce values not present: [Script]"(function...
Resolved! Risk Heatmap Different Color impact/scale
Hi Team, I am trying to create a Heatmap report on sn_risk_risk table with impact and likelihood rows and column with below color code. I have client and HTML coding which is in jelly script I think, Which I don't know. Can someone help and modify th...
PDI won't wake up for several hours
Is there a way to resolve this issue? My PDI won't wake up despite multiple attempts.
Resolved! Import Set not setting Urgency or Impact fields correctly
I'm importing a CSV that will create a number of incident records. I have the transform map built out and all the data is coming over successfully, however Urgency and Impact are still defaulting to a medium when at least one of them should be high ...
