Work order form

[cpinedatx94]

Hi i have a work order form in which all the fields are going greyed out/read only when it goes into "work in progress".

i have given the roles wm_admin and similar to the users but they still cannot edit the form after its been pushed into work in progress. Can anyone please give me some insight on to what might be possibly happening?

 

[HrishabhKumar]

Hi @cpinedatx94 ,

There could be a logic executing which is setting the fields to readonly.

• UI Policies: There might be a UI Policy that is making the fields read-only when the state changes to "Work in Progress."

• Client Scripts: A client script could be setting the fields to read-only based on the state.

• Business Rules: Business rules can also affect field properties, although this is less common for making fields read-only.

• ACLs (Access Control Rules): There might be ACLs that restrict access to the fields based on the state of the record.

Thanks.

Hope this helps.

If my response turns useful, please mark it helpful and accept answer.

[Nishchitha K S]

Hello @cpinedatx94 ,

Please check the * level ACL for the table.

Additionally, click on 'Show ACL execution plan' UI link to check if there are any other * level ACL existence on the form.

[Sandeep Rajput · Accepted solution]

@cpinedatx94 It looks like there is a table.* write ACL on the work order table which is preventing the users from editing the record if the state is 'work in progress'.

You can use ACL debugger or Access Analyser to find this ACL and deactivate it.

[cpinedatx94]

thank sir worked perfect