work order task in accepted state.

[Abhijit Das7]

Hi Everyone,

I have created a custom reference field in work order task. So, when work order task goes in accepted state then that field becomes non editable for all roles except admin. I tried these  roles :

wm_admin 
wm_agent 
wm_approver_user 
wm_basic 
wm_dispatcher 
wm_initiator 
wm_initiator_qualifier 
wm_initiator_qualifier_dispatcher 
wm_manager 
wm_qualifier 
wm_read 

But with these roles, we are not able to edit custom field in accepted state. The moment work order task is accepted the field becomes non editable. Can anyone suggest, so that it should be editable in all states ( draft , assigned , accepted, work in progress and completed.

Thanks in advance

[Community Alums]

Hi @Abhijit Das7 ,

Unfirtunately, you cannot edit with any roles.

A Work Order is generally created first (it is the parent of the Work Order Task - for example, you may have a Work Order that requires the generation of multiple WO Tasks).

Create a Work Order with a short description.  If you have Work Order Templates created, you can select one to associate relevant details (e.g., skills, parts, etc.).  Also note, that based on your scenario, you may also associate an account and an Asset or a CI.  Make sure a location is defined on the Work Order as well.

Based on your configuration, you will either use the button to designate the Work Order as Ready for Qualification or Ready for Dispatch.  You may need to associate the appropriate Dispatch Group and Assignment Group to determine the list of qualified technicians to be assigned to the task.

Once it is "Ready for Dispatch" you will see the WO Task(s) have been automatically created.  If the WO Task is in Draft state, you will need to mark it as Ready for Dispatch so it's status becomes "Pending Dispatch".  At this point it can be assigned to the appropriate resource.

[Abhijit Das7]

Hi @Community Alums 

I can edit that field when WOT is in accepted state with admin role which I know overrides rules. But is there anyother role with which I can edit.

Or otherwise is there any ACL , client script or business rule which is present on table and is restricting it. So , that if I know that , then i can edit that ACL , client script or BR

Thanks in advance.

[Ankur Bawiskar]

@Abhijit Das7 

is the complete record readonly?

Did you debug the ACLs?

Any client script or UI policy is making it readonly

what debugging have you done so far?

[Abhijit Das7]

Hi @Ankur Bawiskar 

That custom field is becoming readonly .

I checked all ACLs applicable on work order task table but didn't find any which is restricting my field.

Same goes with client script or UI policy also.

Thanks