work order task signature not captured anywhere in system

[rajeshjain]

HI, 

We are working on FSM and getting customer sign each work workorder task after completion on agent mobile device , but unfortunately it doesn;t seems attaching with WO or WOT , not even in signature_image table. Please advise where can we find the signature.

[rajeshjain · Accepted solution]

I couldn't find any solution , so finally below steps were done.

1) mobile builder - Create function instance and a function Sign and Confirm button same as work order , Application - Field service mobile

2) Application Global - Buininess rule - Signature Capture WO PDF Generation updated to capture details for wm_task table

else if (tableName == 'wm_task') // Else if added ,it will be executed on sign on work order task form
{
var sm1 = new sn_sm.SMConfiguration();
if (sm1.isEnabled('field_service', 'pdf_order_summary', false))
{


gs.info("Signature capture PDf Generation BR elseif wm_task -tablename ,woSysId , SignedName as " + tableName +","+ woSysId +","+ signedName );

new GeneralWO_WOT_Form(tableName, woSysId, signedName).generate(); // New function created for Work order task
}
}

3) Script include changes - ADDITION OF BELOW FUNCTION

// Created below function when SysID of task apperas in targetID
_getWOTaskGrtWOT : function() {
var gr = new GlideRecord("wm_task");
gr.addQuery('sys_id', this.targetId);
gr.query();
return gr;
},

--------

MAKE CHANGE IN parsedBody , grwo to gr

Hope this helps.

[Ramya V]

Did you create the new Script Include (GeneralWO_WOT_Form)? Could you please provide a brief explanation of the solution? I’m having trouble creating it even after following the steps above.

[Joshua Chen FX]

you need to go to sm_config to enable signature.