Workflow Approval User activity not returning any result?

The Matrix
Tera Contributor

Hi All,

I'm facing an issue in Workflow Approval User activity. after Approving the Approval Request, Workflow Approval User activity is ot returning any result and not moving to the next activity. What could be the reason behind this? How to solve this?

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8 REPLIES 8

Brad Bowman
Kilo Patron
Kilo Patron

What does the definition of the activity look like in the checked out workflow in workflow editor?  There's an option to wait until anyone approves or everyone approves...  If the workflow has been modified at all, you need to be sure you are testing with a newly-submitted request as the workflow that was published when the record was created is the one that is used throughout the record's lifecycle.

Ankur Bawiskar
Tera Patron
Tera Patron

@The Matrix 

share your config screenshot for that workflow user activity

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Hi @Ankur Bawiskar @Brad Bowman  The Approval activity is behaving strange. I have mentioned two Users as Approvers, and approval condition as anyone is approve. The Approval activity is returning result only if the first User which I mentioned as Approvers approves or reject the approval. It is not considering the second user which I mentioned as Approvers.  What could be the reason behind this? 

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@The Matrix  , Can you check if the Second user is active or not in the system ?