Workflow Assignment Group Not executing

[Tamika Roberts]

Good Afternoon, 

I am hoping someone is able to shed some light on my workflow assignment group issue. 

In the workflow: Workflow did execute correctly for the task description and proper workflow occurred. The assignment group is entered correctly however the assignment failed to route to the proper group- Both password reset and CRT password reset align to different assignment groups (see figure 1 below) 

In the Business rule: When the workflow catalog task option did not provide the proper assignment group for the task after the test ticket, I began to look at business rules and I found that for this be that is active for 'Generic Password' is to assign the assignment group - I updated this code. (see figure 2) 

I am not sure where to look next as in my mind I exhausted the possibilities, and I am not sure why the catalog task as a standalone is not working. 

Figure 1. 

Figure 2:

[Aman Kumar S]

If you have Both BR and WF, there could be conflicts.

Can you confirm what type of BR it is?

and which logic you want to have final authority on the flow.

If you want to keep workflow logic, update order of business rule to 1000 or greater

If you want to keep BR logic, keep order of Business rule below 10000

To explain this, refer to below article:

https://docs.servicenow.com/bundle/paris-application-development/page/script/general-scripting/reference/r_ExecutionOrderScriptsAndEngines.html

[Tamika Roberts]

Good Evening, 

Thank you for your comment, the br is pulling from the Catalog Task [sc_task] with the order of 1 and when is set to before. 

I think there is something I am missing because neither of the two updates are working, I have found that we have many 'backend' relationships but no documentation or reporting to dictate to a new member within our ServiceNow team to identify what is applied to what. 

[Aman Kumar S]

Ah! Been there. Can you check if you have assignment rules? Go to application navigation > Routing and assignment > Assignment rules

[Tamika Roberts]

Good Morning, 

The BR would work better because it encompass all the various passwords resets for a specific flow type.

The BR is on the sc_task, to run before , order of 1 and no conditions.