Resolved! is it possible to add a custom field in user table to the list view of the incidents?
is it possible to add a custom field in user table to the list view of the incidents? regards Dhanya
Forum Posts
How do I allow make the Attachment API available to public users?
I have a public facing portal widget that lets public users to create records on a custom table. I am using the Attachment API on the widget to insert attachments on these records, and it only works when I am logged in. Is there a way to allow call t...
Resolved! Copy content from one Article body to another KB article body
Hello all, I am wondering if there is a way to copy the content of one KB Article body to another KB Article body on update. When a user updates the Service Desk KB, the corresponding Self-Help KB should also get updated withing the Article body. I ...
Import set still updating record even though no changes have been made
I have integrated with Jira and i im using an import set/transform map to the incident table. I am coalescing on the Number field as i am storing the number in Jira. I am bringing over the comments in jira and transforming to the work notes section. ...
Resolved! ATF: Click Component (Custom UI) Problems
We just started using the "Click Component (Custom UI)" step today, to click a button on a custom page we made on the Service Portal, and we have been having a ton of problems with it. It seems to be very unreliable/inconsistent. I am not sure if w...
Resolved! How can I set an ng-model in an ng-repeat equal to an array element?
I have a number input field on my portal. When the user selects a value for that number field, an array in the client script has the same corresponding number of elements added. Then an ng-repeat displays an sp-date-picker for each element in the a...
Resolved! Querying servicenow incident table
Hi I have following requirements on service now Incident table 1.I need to get the records based on the caller field(I could able to get using created by filed but not with caller) var gr=new GlideRecord('incident');//gr.orderByDesc('sys_updated_on'...
Background Script - to remove roles from users
Hi, I need assistance to remove a role from multiple users. I have got a list of the users that need to retain the role, but I don't have an option of "is not one of" to build a query for an encoded list. any recommendation on the best way? Thanks,...
Unable to display more than 10000 records in lookup selectbox
I created a Lookup select box, it displays only 10000 records , there are more than 10k records i doesnt want to use reference field since i need to display the userid from the sys_user table(and i even doesnt want to change at the sys_user table lev...
Resolved! How to set Import Set Row in a warning log ?
Hi all, In an 'Onbefore' transform script, we log warnings and it works fine except that the Import Set Row is empty, we are expecting to find there reference to the Import Set on which the transform script ran. The transform script is used to ign...
Resolved! Two while loops within one GlideRecord query
Dear Community, a simple question from a newbie. I was asked to copy/paste bookmarks from one user to another and I was successful with that, however, I came up with one question. Why two 'while' loops can't be executed within one GlideRecord query? ...
gs.eventQueueScheduled method in Scheduled job
I have created a job which must trigger everyday at 10am. Notification needs to be triggered in exact 24 hours after approval triggered and if the approval is still in requested state. But unfortunately gs.eventQueueScheduled is not working . Every t...
Invoke-RestMethod : The remote server returned an error: (401) Unauthorized.
Hi Community, I'm trying to utilize REST API to do some automations. My code is working well on my developer instance: # Eg. User name="admin", Password="admin" for this code sample. $user = "admin" $pass = "admin" # Build auth header$base64AuthInfo...
Formatting confirm dialog pop-up boxes
Our team has onSubmit client scripts that bring up a confirm pop-up dialog box: var action = g_form.getActionName(); if(action == 'submit_revision') { var submit_answer = confirm('Please confirm that all supporting documentation is attached to thi...
Resolved! How can i connect the a workflow to subflow?
which activity i should use in parent workflow to call subflow.My requirement here is i need to create on task on change request which will have the approval. so i created a subflow(workflow) on change task table. now i am trying to connect this wo...
