Hi All, I have a situation where I will be getting two field values into a staging import table; Field 1: a,b,c Field 2: x,y,x Now I have to extra the values separated by comma and push into two different tables; Like below; a==>x a==>y a==>z b==>x b...
We are in the process of creating a survey in ServiceNow. There is a concept of Normalised value in ServiceNow to normalise the values of survey responses. In the normalised value calculation there is a parameter called Scale Factor. Can someone plea...
Hello When we create a SLA is there a way to relate/show the SLA in the catalog item ? We have SLA's where its hard to track which one is using for which catalog item. Can some one help me how to achieve this
Hi All,Im trying to call a script include function inside it's script include. I've attempted it already with no results. I was wondering if it was even possible to do what I'm attempting in a script include?
Hello, I am getting error when calling rest message "faultcode":"Server", "faultstring":"Authentication challenge issued. Earlier it was working fine but it is not working. Below is my code : try { var r = new sn_ws.RESTMessageV2('Get PlannedEven...
I am able to change background image from welcome banner widget in ESC portal via inspect element. But not able to find exact location ti made this change.I tried this by changing same image itself by keeping same name,but still image is same.Any ide...
I have a need to auto populate a date/time variable(requested_by_date) to 5 business days in the future onLoad if a select box variable(environment) is 'Non Production' and the schedule being '8-5 weekdays excluding holidays'. If select box variable...
hi i have to write one client script on load of chg req that : if (logged in user is ammber of group ='abc') { g_form.setDisplay('cab_required', true); //cab required field is a checkbox field var field = g_form.getValue('cab_required'); if (field ==...
Hi All, Is there any way in which we can call a python script from service now? Regards, Aswathy M M
Hi Everyone,I want to use "elevate roles" for "admin role".Should I set the Elevated privilege of admin rols to true?Is there anything I need to consider about this setting?I have multiple persons who are both administrator users and general users.Sh...
Hi All, I have a issue., we have a "status" choice field. We are giving a option to change the "status" to requester in ITIL view. And we removed the options example : when the status is 'working in progress' we are removing all choice values but we...
I have 2 questions about the display field message. 1. Can you format the field message box? Make it smaller (thinner)? And/or make the text smaller? 2. How can you include an embedded hyperlink in the message? I've seen examples of the field info me...
Hi all, We have a number of custom service portal widgets using sp-date-picker. Since upgrading to New York earlier this week, the date-pickers have stopped functioning. When the user selects a date from the picker, the field does not update. Any sug...
Hi, Urgent Help We have a scripted rest API post method which gets a request from another API, based on the request we get we have to do some validation (I used a script include by calling it from scripted rest api & tried to update some fields in a ...
Hi Guys, We have scripted rest API which gets the request from another API. we have to update this request in a field in a table. I am able to get the request details & i can see the request body by capturing in the logs but when i am trying to set t...
