Workflow not being attached to Catalog Item

Navya43
Tera Contributor

‎11-23-2022 03:13 AM

Hi, 

I created a Catalog Item and attached a workflow to it in Dev instance and captured it in the Update Set.

But when I when I moved it to QA instance, the workflow was added but it wasn't attached to the Catalog Item, so I added it manually and captured it in update set as well.

Then when I moved it to Prod the same thing happened, the workflow didn't get attached to the catalog item. So I added it manually. It worked fine for a while but later it automatically went back to the way it was i.e not attached and it was taking up the default workflow.

 

Please help.

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Navya43
Tera Contributor
In response to Community Alums

‎11-23-2022 03:43 AM

Yes it is published.

Navya43_0-1669203767976.png

 

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Community Alums
Not applicable
In response to Navya43

‎11-23-2022 04:27 AM

Hi @Navya43 

 

Thanks for sharing the screenshot. Can you go through this article to debug you issue.

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0697331.

 

Also, make sure if any Business Rule is running on RITM table which is making this scenario to happen.

 

Regards,

Gagan k

 

Regards,

Gagan k

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Community Alums
Not applicable

‎11-23-2022 03:34 AM

Hi, Can you check if someone is updating the workflow manually? or try to see any scripts that is causing this issue

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