Workflow not triggering as expected

bradfournier · ‎10-25-2018

I have a team that requested new functionality for having an sms message sent if a ticket was not assigned to a user within 2 hours of it being sent to their team. I created a workflow that would trigger an event which in turn triggers the sms notification, however the workflow will not start and I can't figure out why.

The workflow, the event, and the notification all live on the Task table. The workflow start conditions are in the first screenshot, and the workflow itself is shown in the second screenshot. When I create a test ticket and assign it to the 'Hardware SD' team with the assigned to field blank, the workflow does not start.

Any suggestions would be helpful!

Thanks,
Brad

bradfournier · ‎10-30-2018

So just to update, I did try to recreate another version of the workflow. However this time I built everything out from our Hardware Request table instead of from the Task table. Things seem to be working as intended now. Guess it doesn't like workflows running off the base Task table.

View solution in original post

Yogish Naik1 · ‎10-25-2018

try activity context module there you will get idea where your wf stopped working

bradfournier · ‎10-25-2018

I did try checking there, however the workflow is never starting in the first place, so it does not show up as stopped or finished there.

mmaraj1 · ‎10-25-2018

with the timer, wont it wait 2 hours regardless if its assigned or not? Have to try testing with the timer at like 3min? does it still not start?

Tony Chatfield1 · ‎10-25-2018

The workflow should still start, timer or not.

Have you confirmed the basics, the workflow is published, to the correct domain if domain separated
Configured for the correct table, also that the Assignment group in the conditions is correct/there are not 2 group records with same name

Regards Tony