Workflow Notification (Advanced Script)

[Dazler]

Hi,

I am hoping someone can assist me.  I am having a problem with the Advanced Script in the Workflow Notification. I have to send a notification also to the user on the catalog form variable field.  The user is in a reference field, I have tried several things, but it seems to only send an email to the 2nd email after the comma (acessrites@test.com).

I have tried different approaches, but to no avail.

answer = (current.variable_pool.st_employeename.email);

Am I missing something?

[Prateek kumar]

try removing quotes, just use current.variables.st_employeeemail (guessing this would be an email?)

[ARG645 · Accepted solution]

To understand why its not working, you need to know how recipients list works for the emails in ServiceNow. A recipient list will be filtered for valid email addresses before sending an email. 

So your recipient list according to your code is 

So your code should be something like this below 

answer= current.variables.st_employeeemail.email+",acessrites@test.com";

[Dazler]

Thank you!  That worked!

[Jim Coyne]

This should do it:

answer = current.variables.st_employeename.email + ",acessrites@test.com";

However, I would suggest that you NOT include the notification directly in the Workflow.  It would be better to raise the event instead and have a Notification respond to that event instead.  This way is easier because any updates to the Notification can happen outside of the Workflow.  If within the the Workflow, you would need to publish a new version of it and any currently running workflows would not get the updates.