[Workflow] Requested item and caller not showing in catalog task

[Tuan Anh]

Hi, I am creating a demo workflow for service catalog item which creates catalog tasks after approving the request:

When I ran validator I received an ValidateTableChange with detail as below:

I checked everything and assigned those tasks to the right assignment group. The result was when I apply this workflow in real case, the catalog tasks were still created for users in the group, but the caller and the requested item were missing:

My goal is to have the "Request Item" and "Requested For" fields filled, should I use script in this case? If anyone can tell me more about the warning error I would also be grateful, thank you in advance!

[Anil Lande · Accepted solution]

Hi,

Make sure you Have created workflow on Requested Item <sc_req_item> table, not on Request <sc_request> table.

If you want to apply any workflow to catalog item you have created then you need to create workflow on sc_req_item table and associated/map it on catalog item in Processing Engine Section.

Thanks,
Anil Lande

[Tuan Anh]

Hello Anil,

Your solution was correct and solved all my problems, thanks a lot!

[Nayan Mahato]

Hi Tuan,

It seems you have created the workflow on the "sc_request" table, please use the "sc_req_item " table when you are using a catalog item,  as shown per the below screenshot and it should resolve your issue. Thanks. 

Regards,

Nayan