Workflow run script returning undefined value

[Aruna Sree Yela]

Hi,

I'm working on a workflow. On my Case form there is a field called 'JSON Output'. I'm trying to get it into workflow by using run script. However its returning empty. Can anyone help where I'm wrong.

Run Script:

var CaseRec = new GlideRecord('sn_customerservice_case');
CaseRec.addQuery('number', current.number);
CaseRec.query();
if (CaseRec.next()) {
	workflow.info("rec found");
    var JsonOutput = CaseRec.getValue('u_json_output');
    workflow.scratchpad.jsonObject = JSON.parse(JsonOutput); 
	workflow.info("json check" +  workflow.scratchpad.jsonObject);
}

After this run script, there is an if condition. From that I'm getting the below error

Error:

org.mozilla.javascript.WrappedException: Wrapped TypeError: Cannot read property "u_supply_planner_field_1" from undefined (// This script needs to set answer to 'yes' or 'no' to indicate the state of the activity.
//
// For example,
//
answer = ifScript();

function ifScript() {
if (workflow.scratchpad.jsonObject.u_supply_planner_field_1.changed_value) {

return 'yes';

} else {

return 'no';

}
}; line 8 )(sys_script_include.365eca63c0a8016600069528aee5affb.script; line 117)

Thanks

[bradleydebono]

Hi Aruna, 

This will be difficult to troubleshoot without fully seeing each piece of this. However your error message is having a problem with the customer field "u_supply_planner_field_1". 

Are we 100% certain that by the time this step of your workflow runs, that there is a value in this field on the current item triggering the workflow?

[Danish Bhairag2]

Hi @Aruna Sree Yela ,

What out are you getting in this?

	workflow.info("json check" +  workflow.scratchpad.jsonObject);

Also can u paste the value stored in 

u_json_output

Thanks,

Danish