Workflow Script to set requested_for from a variable

[Mike Cumbee]

I need to change/set the requested_for field in a Requested Item so the Tasks emails contain the proper information.

I've made a script and placed it in both a Run Script as well as the Advanced tab for an SC_Task in a workflow.

I used the following script which appears to work (the log shows the right information), but the form still has the wrong user name:

current.requested_for = current.variables.Request_for_User;

current.requested_by = current.variables.Request_for_User;

current.update();

gs.log("FIRST RUN SCRIPT: Current Number/request_for/requested_by:" +current.number+'/'+current.requested_for.getDisplayValue()+'/'+current.requested_by.getDisplayValue());

Any suggestions?

Mike

[Pradeep Sharma]

Any reason you want to do via workflow versus BR?

[Mike Cumbee]

I'd prefer the Workflow Run Script as it is local to that workflow.

I'll try it in a BR tomorrow and report results back.

Thanks!

[Mike Cumbee]

Scott's script worked.

Now I'm trying to get the Task Email Notification to display the correct name.

It uses caller_id, but that displays nothing - as does requested_for:

Caller: ${caller_id} ${requested_for}

Caller email: ${caller_id.email}

Caller phone: ${caller_id.phone}

Any ideas?

MC

[Tony DiRienzo]

Try using ${request.caller_id} and ${request.requested_for}.   If the task is generated by the RITM, you might need to use ${parent.request.caller_id} and ${parent.request.requested_for}.

[Mike Cumbee]

That got it!

parent.request.requested_for   worked - as did request.request.requested_for

I tried parent.requested_for as I was certain (for the email notification template) I was in TASK and not the sc_req_item.

Thank you!

Mike