Regarding Slowness Issue for MRVS
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3 weeks ago
Hello Everyone,
I am experiencing a performance issue with the Multi-Row Variable Set (MRVS) functionality. Specifically, when I click on the Add button to insert a new row, the system takes an unusually long time to load and respond. This delay is impacting the overall user experience and workflow efficiency. Could someone please assist in identifying the root cause and suggest possible solutions or optimizations to resolve this issue?
PFA the snapshot.
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3 weeks ago
I think you have lot of variables within that MRVS and hence it's taking time
Any client script or UI policy is running on that MRVS?
try deactivating 1 by 1 to see which one is causing performance issue.
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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3 weeks ago
Thanks for your inputs. I have already implemented the suggested solution; however, the load and response times remain unchanged.
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3 weeks ago
you need to debug on your own as we don't have access to your instance.
what did you try so far?
you are disabling the client script or UI policy 1 by 1?
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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3 weeks ago
I have performed debugging by deactivating client scripts and UI policies individually as well as simultaneously. However, the response time remains unchanged.