Workflow Script to set requested_for from a variable

Mike Cumbee · ‎02-01-2018

I need to change/set the requested_for field in a Requested Item so the Tasks emails contain the proper information.

I've made a script and placed it in both a Run Script as well as the Advanced tab for an SC_Task in a workflow.

I used the following script which appears to work (the log shows the right information), but the form still has the wrong user name:

current.requested_for = current.variables.Request_for_User;

current.requested_by = current.variables.Request_for_User;

current.update();

gs.log("FIRST RUN SCRIPT: Current Number/request_for/requested_by:" +current.number+'/'+current.requested_for.getDisplayValue()+'/'+current.requested_by.getDisplayValue());

Any suggestions?

Mike

scott barnard1 · ‎02-01-2018

As it's on the request table you can try

var req = new GlideRecord('sc_request');

req.get(current.request);

req.requested_for = current.variables.requested_for_user; // or whatever the variable is called

req.update();

View solution in original post

Mike Cumbee · ‎02-14-2018

If there a way to place an If statement in this - to differentiate between an Incident Ticket and a Request?

Or

Should I just make a different Notification Template & script for the two of them?

jtrimm · ‎06-30-2020

Can you provide a link to documentation on current? I am trying to learn how its functionality works. There is a script I am working with that uses current.request.requested_for to reference something that is retrieved from a new instance of GlideRecord().