Developer

How I researched what to build, then built it fast: the playbook behind Pulse AI Dashboards

TL;DR: I didn't guess what to build. I used Claude and the open web to read what ServiceNow users were already saying. More than 50 posts and comments described the same frustration: people can't find a dashboard or view that shows what they actuall...

Article

SIR workspace - Add custom button on playbook

We are trying to add a button similar to "Skip" to the Playbook, such as "Continue" or "Complete".I was able to locate the existing Skip button. However, when I used Insert and Stay, the record remained read-only, so I wasn't able to use that approac...

Question

Installing EA Workspace on a PDI

I am getting errors trying to install the EA Workspace on my PDI. Actually, I don't need to develop yet. Rather I need to understand what the OOB EA / TRM module does, how it works, etc. The View details button displays a page that suggests all neede...

Question

PDI dev343803 Offline - resolution ETA and inactivity/reclamation concern

Hello,My PDI dev343803, running Zurich, is showing Offline, preventing me from continuing my work. The last-used time shows 4 days 19 hours, and the Upgrade release option is also disabled.Could you please clarify:Is my instance affected by ongoing m...

Question

How can we see what ServiceNow has as the "last used" date when it is no longer on the portal page?

The developer portal homepage used to have a tile that showed the online status, version, and the Last Used date/time. Now that the portal page has been revamped, that tile is now a banner and does not show the Last Used date/time, and I wasn't able ...

Question

Your AI Has Never Seen Your Instance

If you ask a general-purpose AI to write a business rule against one of your ServiceNow tables, it will do it. Confidently. With a field name it invented. I've seen this first-hand many times. That’s the failure I see more than any other when people ...

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Now Platform App Engine
Personal Developer Instance
Scoped App Development

Duplicate Task SLA records created for same Incident and SLA Definition causing incorrect SLA breach

Hi Everyone, We are currently investigating an issue where multiple Task SLA records are being attached to the same Incident for the same SLA Definition. Examples observed:- Some incidents have 2 identical Task SLA records attached.- Some incidents h...

Question

A Simple ServiceNow Dictionary Change That Can Break Your Deployment

One of those issues that looks straightforward but can easily consume hours of troubleshooting. The Scenario You create an Integer field in DEV and successfully move it to UAT using an Update Set. Later, you realize the field should actually be a S...

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Best Practices
Scripting and Coding
Team Development

Form component showing form section twice in UI Builder

I am trying to solve a gap in ServiceNow mobile functionality and I have run into an issue that I can't figure out. To get our IT staff to use Now Mobile Agent while they are in the field, they need to be able to update catalog task variables. Servi...

Question

Create and Delete the DL in On Prem AD via ServiceNow Automation

The requirement is to Create and Delete the DL in On Prem AD via ServiceNow Automation. Whenever the user comes and submit the request for DL creation or deletion, once after the approvals the DL has to create in the ON prem Active active directory. ...

Question

Customizing AWA Presence Color to Orange for "Busy" State when Work-Item Checkbox is Enabled

Hi all,I'm working on configuring Advanced Work Assignment (AWA) presence states and workspace agent availability.To meet our business needs, we’ve set up a custom configuration allowing agents to continue receiving work items even when they are mark...

Question

How to Make a Custom Field Read-Only in Strategic Planning Workspace Planning Grid?

Hi Community,I have a requirement in ServiceNow Strategic Planning Workspace (Portfolio Planning → Planning tab).We have a custom field named Project Number displayed as a column in the Planning grid. We want this field to be read-only for users, so ...

Question

How to Secure a ServiceNow MCP Server When Multiple Employees Use the Same Claude Account

Hi Community,I’m exploring how to connect Claude to a ServiceNow MCP server. In our setup, multiple employees may use the same Claude account and connect to the same ServiceNow instance.I want to understand how to secure this setup and prevent misuse...

Question

Not all servers have the software installations

Hi Everyone, we have multiple operational Linux and Windows servers in cmdb where "software installations" is filled. But not all software looks like to be discovered. For instance only on a small subset of these servers we can see Microsoft Defender...

Question

Getting 502 Bad Gateway

Hi ServiceNow Team,My Personal Developer Instance (dev304142) has been showing Offline status for more than 24 hours. I am also receiving a 502 Bad Gateway error when trying to access the instance.I have already tried refreshing the instance status, ...

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