Workflow - Second Approval Getting Cancelled by System

[rachelmcphe]

Hi, I am looking for some help whilst working in workflow editor (Not workflow studio) 

The workflow starts by sending an approval to the first approver and then sets values to pending review. I then have a wait condition until user manually changes state to Pending Second Approval and then from there the second approver can approve.

Between the wait condition and the second approver (specifically when the state is changed to pending second approval) the workflow is cancelled and no new approver request has been sent. I have tested it so that the second approver directly triggers when the first approver approves and this works fine but I need the wait condition in place so that the second approval doesn't automatically trigger. 

[GopikaP]

Hi @rachelmcphe , can you share the screenshot of your workflow and the approval activities, if its okay?

[rachelmcphe]

Hi, yes of course. 

This is the workflow - I need to be careful with what I show as this is within my companies service now instance. I have circled within the picture where I think the issue lies. The first approver triggers no problem and works fine, when I change the state to Pending Second Approval, the workflow automatically cancels and nothing else triggers. I have no custom scripts within the workflow either. Not sure this is entirely relevant but the starting workflow conditions is State > Pending Approval and "Run the workflow always". The state default view is pending approval so that the approvals always trigger for new records.  

If you need anymore info, please let me know and thank you so much for your help! 

[rachelmcphe]

Hi, yes of course. 

This is the workflow - I need to be careful with what I show as this is within my companies service now instance. I have circled within the picture where I think the issue lies. The first approver triggers no problem and works fine, when I change the state to Pending Second Approval, the workflow automatically cancels and nothing else triggers. I have no custom scripts within the workflow either. Not sure this is entirely relevant but the starting workflow conditions is State > Pending Approval and "Run the workflow always". The state default view is pending approval so that the approvals always trigger for new records.  

If you need anymore info, please let me know and thank you so much for your help! 

[Dhana3]

Hi @rachelmcphe,

As @GopikaP  said, it is difficult to visualize the workflow. So it will be helpful if you could share the screenshot.