workflow stuck in begin

[Abishek1998]

Hi ,

This workflow is in knowledge article and it is stuck in the begin Stage itself. How do i nudge it and Is there any solution?

[amaradiswamy]

Hi @Abishek1998 

Is it happening for only specific records or for all articles following this workflow?

Try restarting the workflow by running below script in the background:

var ritm = new GlideRecord("kb_knowledge");
if(ritm.get("<sys_id of KB article>")){
new Workflow().restartWorkflow(ritm);
}

[Hemanth M1]

Hi @Abishek1998 ,

Have you checked the article stage is published??

[Abishek1998]

yes 

[Hemanth M1]

Hi @Abishek1998 ,

Can you share whats defined inside the if step and workflow properties also hover on the Bigin, IF block to see any message.