Workflow studio copy all the Additional Comments and Notes accross to a new case created
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3 weeks ago
HI I am looking for help on how I can in Workflow studio copy all the Additional Comments and Notes accross to a new case created in the same flow.
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3 weeks ago
so from existing case you are creating new case and would like to copy comments and work notes?
You can use f(x) inline script and get all the journal entries using this method gr.work_notes.getJournalEntry(-1) and the set that in work notes.
what did you start with and where are you stuck?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader