Workflow Task is getting cancelled at the end

ah16
Mega Expert

Hi,

When I create and close sc task after a minute. The catalog task status changes from "Complete" to "In-Complete". How do I debug why the state is getting "In-Complete" status at the end?

StateClosed IncompletewasClosed Complete

 

find_real_file.png

1 ACCEPTED SOLUTION

Hi

Here are some more details about what I replayed in my PDI:

find_real_file.png

I just put the Catalog Task in sequence with the timer like shown in the screenshot above.

I used the Script 1:1 like you submitted - which by the way works perfect 🙂 Well done!

If I execute the Workflow, it creates the Catalog Task, and will immediately proceed with the timer.

At this moment, the Catalog Task is in State "Open".

As soon as the Timer runs out, the Run Script will set exactly THAT Catalog Task to "Closed Complete" (see screenshot below):

find_real_file.png

 

The executed Workflow looks like shown below:

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The Catalog Task Workflow Activity looks like shown below:

find_real_file.png

Remember to deselect the "Wait for completion" checkbox, to make the Workflow Activity transition to the Timer immeditately.

 

This, I guess, is your expected behavior, right?

What else did you configure as Business Rule?

If you have set up another customer Business Rule, just let me know about this, so that I can look, where this may affect each other.

Otherwise, let me know if that answers your question and mark my answer as correct and helpful.

BR

Dirk

 

 

 

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16 REPLIES 16

Yeah, that is just for testing purposes to see if any other script is causing problems. Do you have any other script on task closed-complete? If yes can you share that?  

Regards,
Muhammad

I tried setWorkflow and it didn't worked. I'm just trying to create and close a sc task and I added timer and script steps to close a task as my BR was not getting triggered if I open and close task in one step.

Any different solution?

find_real_file.png

I created a task in the workflow and closed that task thru background script and it worked as expected.

Looks like issue is when I'm trying to create and close in workflow.

 

Is this your PDI? If yes, can you create my user account with admin roles so that I can take a look?

Regards,
Muhammad

It is my work instance. Thanks for your help. Let me try Dirk suggestion and I'll update you guys.