Working with update sets

will_smith · ‎03-25-2016

Can anyone guide me on how to better handle update sets? I am a newer administrator and am finding that when I am working on 3-5 different items at a time, some of the changes that go into an update set fall through the cracks and get applied to the inappropriate update set. Then I have to go back and figure out what update goes in what update set bucket. Could I get some community guidance on how to keep better track of the changes made in update sets, especially the ones the have 100+ changes?

Also, when I run a collision report - is there a way to go back to that collision report or would I need to rerun it?

gemini17 · ‎03-25-2016

Hey William:

To start of you go to Local update Sets, and create a new update Set, for whatever customizations you are planning. Give it a unique name: Like Releasexx_Configuringxx_your Initial_Date, submit and make it your current update set. The state will be in progress. for some reasons, you are going to stop working on it, make sure after all the updates, get out of it. When you log back again, your update set will show the same name, unless you are going to work on the same, you have to go to update sets and create a new one. You have to pay attention to what update set is being displayed on the update set picker window.

For further reading follow this link: Using Update Sets - ServiceNow Wiki

Hope this is helpful.

Hit it correct as you see the impact

Kind regards

Danny Raj

View solution in original post

gemini17 · ‎03-25-2016

Hey William:

To start of you go to Local update Sets, and create a new update Set, for whatever customizations you are planning. Give it a unique name: Like Releasexx_Configuringxx_your Initial_Date, submit and make it your current update set. The state will be in progress. for some reasons, you are going to stop working on it, make sure after all the updates, get out of it. When you log back again, your update set will show the same name, unless you are going to work on the same, you have to go to update sets and create a new one. You have to pay attention to what update set is being displayed on the update set picker window.

For further reading follow this link: Using Update Sets - ServiceNow Wiki

Hope this is helpful.

Hit it correct as you see the impact

Kind regards

Danny Raj

will_smith · ‎03-25-2016

Hi Danny, I have read through this article as well as the following articles from cover to cover. When you're working on updates, do you find that you are able to finish it in < 1 day? Being newer to the platform, most of things that I work on take a few days at minimum.

gemini17 · ‎03-25-2016

Hey William:

I sometimes finish on the same day. Some, I take days, and even weeks depending on what the update set for. That should not be the problem. As long you are in the correct update set, your customizations will be together. By mistake, if you did some thing in the wrong up date set, you can always move that particular customer update to a different remote update set where you think, it should belong or to default if you do not need it. Simply right click on one of the customer updates which open up the screen, like this:

Now, in the window it shows the current update set the update belongs to, if you want to change, click on the magnifying glass and change it to whatever update set you want to move it to.

Hope this is helpful

P.S. Hit it Correct as you see the impact.

Kind regards

DannyRaj

mateusz3 · ‎06-20-2016

Hi Guys,

I have also a problem with update sets.

I have worked on one update set for a long time, and forgot to mark it as completed. I made some changes in my non prod but forgot to create an update set for that.

Is it possible to move changes between update sets? For example I have created a new set and would like to move the two last changes from my previous set to the new update set?

Regards

Matt