Worknotes created by

[Valentin Olha]

Hello community, the activity entries in RITMs or REQs have the "opened by" as creator of an activity notes. I would expect that "system" would be mentioned. 

Is there solution for this?

 

Thanks.

[Amit Verma]

Hi @Valentin Olha 

You can refer below post and give this a try :

https://www.servicenow.com/community/itsm-forum/system-added-work-notes-show-user-s-name-instead-of-...

Thanks and Regards

Amit Verma